Manager of Business Services

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

• Employee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.

• Lead the Business Services project management function with a focus on process improvement, standardization, and alignment across departments. Identify opportunities for greater efficiency and codify best practices to support scalable solutions and operational consistency.

• Contribute to innovation and continuous improvement efforts across the division by leading special projects focused on automation, workflow enhancements, and operational design that align with divisional goals.

• Synthesize data and research to deliver strategic insights and actionable recommendations to division leaders. Partner with stakeholders to identify needs, develop action plans, and present findings in clear, digestible formats that support both strategic direction and operational goals.

• Respond to research and information requests from senior leaders, including the Vice Chancellor, in support of strategic initiatives, proposals, drafting talking points, and high-impact projects.

• Translate complex data into accessible visual and written reports for presentations, proposals, special projects, and leadership communications. Support the development of data storytelling tools that guide decision-making and highlight performance outcomes.

• Develop and maintain advanced spreadsheets and databases using custom formatting, formulas, and logic to support high-functioning, user-friendly business tools tailored to divisional workflows and reporting requirements.

• Proactively identify and implement innovative opportunities to improve operational efficiency, user experience, and data quality through enhancements to platform functionality, workflows, and integration. Serve as project lead for platform and software implementations across the division.

• Coordinate with other stakeholders to ensure consistency and data integrity between platform workflows, business processes, and data practices. Standardize platform forms and templates and drive consistency in platform usage across the division to reduce duplication and enhance overall system effectiveness.

• Interpret and analyze business needs to define clear, complete, and actionable functional technology requirements; collaborate with OIT and other stakeholders to perform necessary application configuration changes for platforms and related projects to ensure alignment with user expectations and operational goals.

• Partner with Data & Analytics and ERD departments to support the design and execution of surveys and feedback tools (e.g., Employer Engagement Survey, Graduation Surveys, and other external surveys).

• Build strong relationships and partner across matrixed teams-including OIT, Data & Analytics, Communications & Creative Services, and all ERD departments-to solve problems, co-develop innovative solutions, and promote user-centered best practices.

• May supervise the work of, or directly manage, others on the Business Services team at the direction of the department lead.

• Bachelor's degree required in relevant field.

• 3 years of successful experience in managing multiple projects from planning to implementation required.

• 2 years of demonstrated experience in data visualization, spreadsheets, and research required.

• 1 year of progressively responsible experience developing, codifying, and deploying shared business service capabilities in support of operations.

• 1 year of required experience in higher education, workforce development, or state government.

• Strong analytical and research skills, with the ability to collect, interpret, and synthesize data and information from various sources, identify patterns and trends, and present findings in a logical and coherent manner. Proficiency in creating reports, spreadsheets, and presentations to effectively communicate findings and recommendations.

• Ability to lead and manage multiple concurrent projects division-wide.

• Excellent written and verbal communication skills to interact effectively with internal and external stakeholders. Ability to draft professional communications, prepare reports, and deliver presentations.

• 4 years of successful experience in managing multiple projects from planning to implementation preferred.

• 3 years of demonstrated experience in data visualization, spreadsheets, and research preferred.

• 2 years of progressively responsible experience developing, codifying, and deploying shared business service capabilities in support of operations.

• 2 years of required experience in higher education, workforce development, or state government.

• Project Management Certification preferred.

• Proficient in technology-based administrative systems. Preferred expertise in Google Suite, Spreadsheets, Higher Education Software, and Project Management Platforms.

Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.

• Ownership and Accountability: Superior organizational skills and ability to take ownership of deliverable deadlines, ensuring timely and accurate completion of tasks and projects.

• Innovative Thinking: Experience in evaluating, developing, and implementing operational improvements through automation and process redesign to enable scalability and velocity.

• Cross-functional Collaboration: Ability to work independently and collaboratively across organizational levels, including senior management, while meeting deadlines and multitasking in a fast-paced and changing environment.

• Organization and Attention to Detail: This individual displays strong organizational skills and attention to detail, ensuring accurate, timely, and efficient task completion. This includes managing multiple tasks and projects simultaneously, prioritizing effectively, maintaining structured processes, and delivering high-quality results.

• Adaptability and Flexibility: Adapt to changing priorities, work in a fast-paced environment, and handle unexpected situations with poise. Flexibility in adjusting schedules and accommodating shifting demands.

• Problem Solving: Demonstrated ability to solve complex and ambiguous business problems leveraging data analysis and modeling. Big picture thinker who anticipates future trends and consequences and creates competitive strategies and plans.

• Stakeholder Engagement: Builds and maintains effective relationships with stakeholders at all levels to achieve shared goals and foster a culture of success.

• Self-Motivated: Exhibits proactive initiative and a strong work ethic, consistently taking ownership of tasks and working independently to contribute to organizational success. Persuasive, High-energy, initiative-taking self-starter.

• This is an on-campus position that requires employees to be physically present at a campus location at least three days per week

• This role may require occasional travel to different office locations and events

• This position is full time, requiring a standard 40-hour work week

• This role is classified as salaried, exempt under the Fair Labor Standards Act (FLSA)

• This position is not ORP eligible

This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.