Patient Service Representative - Alzheimer's & Dementia Care Program, Westwood

University of California - Los Angeles Health

United States, California, Los Angeles

Jul 02, 2025

Description

In this role you will provide administrative and patient-centered support to the Dementia Care Specialists (DCSs) and their patients/caregivers within the UCLA Alzheimer's and Dementia Care Program. You will serves as a key liaison between patients, caregivers, DCSs, and referring physicians. Responsibilities include:

Assisting patients in navigating services within the health system
Facilitating timely communication among care team members
Coordinating referrals to appropriate community and clinical resources.
Follow-up through telephone outreach and accurate documentation in EPIC/CareConnect.
Being professional, compassionate, and have strong organizational skills to support the delivery of high-quality dementia care.

Salary Range: $29.42- 42.14/hourly

Qualifications

Demonstrates proficiency with computer skills (MS Office Suite), document scanner and other software

Ability to learn electronic medical record system to document patient notes and produce reports

Ability to communicate clearly, patiently, professionally and compassionately via e-mail and print.

Oral and written communication skills to obtain and to convey information clearly, concisely and accurately.

Fluent in communicating verbally in English

Able to apply care management protocols to patients/caregivers, as appropriate.

Ability to analyze and relay potential concerns to Dementia Care Specialist, as appropriate

Demonstrates organizational and critical thinking skills

Ability to maintain confidentiality and discretion regarding sensitive materials and issues

Ability to meet deadlines and to follow through on multiple tasks with careful attention to detail and with minimum supervision.

Demonstrated writing skills to draft routine business correspondence and meeting minutes and to edit into final form.

Demonstrated editing skills to identify errors in grammar, syntax, punctuation and spelling.

Interpersonal skills to effectively develop and maintain cooperative working relationships with faculty, administrators, students and with elderly patients.

Ability to understand and to adhere to University and UCLA Health policies and procedures, especially as it pertains to patient and family confidentiality.

Attention to detail, in order to accurately enter and manage database for ADCP

Ability to identify and to prioritize based on needs assessment from information provided.