PATIENT EXPERIENCE ADMINISTRATOR

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The Patient Experience Project Administrator is responsible for managing health system strategic initiatives and programs geared specifically to enhancing the patient experience at Montefiore Medical Center (MMC) as measured by the HCAHPS and other surveys that factor into MMC's national CMS Star Ratings. Specifically, the Administrator's primary focus will be coaching front-line healthcare staff and supporting managers and leaders in patient experience related efforts.These may include for nurses practices of frequent nurse rounds, nurse manager rounds, and engaging patient-facing staff to support best patient experience practices.This administrator must have prior clinical experience and work experience in this field as well as familiarity with data analysis and patient experience performance measures. This individual will work closely with the Senior Leaders of Patient Experience, other team members in the Network Performance Group, and campus-based clinical and operations leaders.The Administrator will need to manage programs, schedules, timelines, and teams in achieving performance outcomes.

QUALIFICATIONS

Bachelors Degree required
Masters Degree preferred
5 years of work experience required - at least 2 years of experience in clinical healthcare and/or in patient experience
Demonstrated ability to take initiative with projects and lead others through projects
Excellent organizational and project management skills including attention to detail, planning and time management skills
Ability to operate within, and contribute to, a collaborative environment
Excellent writing skills- able to compose effective memos and compose formal communication to others
Excellent reading comprehension and verbal communication skills
Excellent data analysis skills
Appreciates and practices empathic communication
Listens attentively to others
Deals well with ambiguity, complexity and conflict
Excellent knowledge of the healthcare environment and how care delivery operate in inpatient and outpatient settings.
Thrives in diverse workplace environments, readily appreciates difference, equity and belonging