Collections Specialist

Location:

Collection and Risk Management

Contact customers with past-due invoices/accounts, providing necessary information for quick remittance.

Prioritize and manage the portfolio to maximize collection benefits.

Identify account risks, potential credit problems, disputes, and customer issues.

Collaborate with Accounts Receivable Supervisor, branch managers, account managers, and other stakeholders.

Document all communications and follow-up efforts meticulously.

Customer Service and Collaboration

Maintain quality relationships with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).

Utilize customer service skills to ensure collection efforts don't impair customer relationships.

Work collaboratively with regional collections managers when necessary.

Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts.

Education and Experience:

High school diploma or equivalent.

Some commercial collection experience is preferred.

Bilingual (Spanish) a plus, but not required.

Understanding of quality customer service and its relationship to collection efforts.

Experience with SAP and/or ERP systems is a plus, basic Excel experience.

Ability to manage multiple priorities.

Key Qualities:

Proven track record in prior collection roles is a plus.

A strong "client service" mindset, using collaborative and non-adversarial approaches to achieve diverse goals.

Ability to see the collections operation as a financially oriented customer service function.

Effective organizational skills in time management and resource allocation.

Strong communication skills and attention to detail.

Join Airgas and contribute to our collection goals while maintaining exceptional customer relationships. Apply now to be part of our dynamic team!

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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