Sr. Commercial Loan Participation Analyst

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GENERAL FUNCTION: Owns portfolio maintenance of high-profile, complex bought participation loans; performs administrative and analytical duties; acts as liaison between relationship managers, corporate customers, members, and other relevant stakeholders; maintains reporting; conducts special projects; resolves problems; point of escalation for bought portfolio; performs research; keeps management informed of special customer needs or problems.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Owns high-profile, complex portfolio within the overall bought participation portfolio; this portfolio consists of, but not limited to, subscription, high-value, tiered fees and rates, and multiple-currency loans

• Maintains healthy portfolio and proactively ensures dates, rates, and balances are in alignment with agent bank

• Balances loans within own portfolio and escalated by team members

• Handles escalated inquiries and issues

• Performs research needed to resolve problems in a timely manner

• Aligns portfolio maintenance with stakeholder expectations proactively

• Collaborates proactively with department coworkers to remove obstacles to providing exceptional client support

• Provides thorough diligence in the move money processes that meets SLAs and prevents near miss/Ops losses

• Coordinates communication with stakeholders and members

• Maintains accounting spreadsheets and addresses questions and issues raised by the accounting department

• Monitors reporting (Suspect, Past Due, High Balance, Aged Wires, Int Adjustment and Bill Forward) and escalates to management when applicable

• Responsible for haphazard quality review of portfolio

• Owns new loan onboarding process that consists of reviewing new loans serviced by Bought Participations and providing necessary servicing instructions to relevant parties

• Works in conjunction with management to ensure queues are processed within SLA, portfolios are appropriately divided, and day-to-day work fluctuations are proactively managed

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Three to five years banking experience required

• Proficient in Bank systems as well as Microsoft Office

• Minimal to no supervision required

• Above average problem-solving skills and customer service skills required

• Good interpersonal skills, ability to handle and prioritize multiple tasks, and experience with Word and Excel required

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.