Field Technical Support Service Engineer - Electrical/PHEV/ BEV

Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Field Technical Support Service Engineer to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan. The Field Technical Support Service Engineer will be responsible for providing technical support and emerging issue detection for Electrical/PHEV/BEV commodities.

The selected candidate will be responsible to work with Service and Field Operations, Engineering, and Quality teams to identify emerging issues, and the successful resolution of product related field issues. When needed, would be responsible for communicating issues and solutions via STAR Online Publications. The role will require strong technical knowledge of the Electrical/PHEV/BEV products offered by Stellantis. The selected candidate will need to possess the ability to multi-task in a fast-paced environment, manage multiple high visibility issues concurrently, and deliver results per target requirements.

The individual will be responsible for the following:

• Liaison between Engineering, Quality, and Service/Field Operations personnel
• Provide direct support to STAR, Fleet and Retail Technical Advisors/Field Engineers/Field Service Consultants (both domestic and international), and dealership technicians and other dealership personnel
• Author and deliver STAR Online Publications
• Work directly with Engineering, Quality, Plant Management/Assembly Plants, and Suppliers collecting data on unresolved or emerging issues, or alert them to potential emerging issues reported from the field
• Work with Supplier Quality and the Mopar Parts Teams regarding part issues and to coordinate part returns
• Provide support to Customer Care to assist with customer issues
• Collaborate with the Performance Institute Training Development Team to provide feedback on future technical training courses/content
• Onsite dealership support when needed
• Travel to various dealers with Technical Advisors in cases of buyback prevention and/or difficult to diagnose vehicles to assist with root cause and repair
• Service Flash Support working with the wiTECH Flash Support team and engineering to identify issues with currently released software files
• Identifying issues with current calibration supersessions
• Identify missing generic support calibrations
• Issuing PNO (Part Number Over-ride) requests for improperly flashed modules or when flash system base table updates are needed.

The selected employee will need to work cross functionally throughout Stellantis to provide support, resolution, and communicate emerging issues to ensure the successful resolution of product related field issues.

Basic Qualifications:

• High school diploma or GED
• 3+ years of experience as a service technician
• ASE Certified
• Self-motivated with a commitment to team orientation
• Ability to interact effectively with various management levels
• Ability to deliver in a fast-paced work environment with minimum supervision
• Ability to deal effectively with a wide range of dealership personnel and field operations staff
• Proficient in Microsoft Office - Excel, PowerPoint, Access, Word

Preferred Qualifications:

• Associates in Automotive Technology or a closely related field
• ASE Master Certified - Expired certifications are acceptable
• 2+ years of experience providing technical support
• Dealership experience as a technician with related commodities
• Existing, positive relationships within engineering and quality organizations
• Thorough knowledge of the automotive service industry, technical support methodology, and service repair instruction development