New

Call Center Supervisor

TEKsystems
$62,000.00 - $66,000.00 / yr
401(k)
United States, South Dakota, Sioux Falls
Jul 04, 2025
We're looking for an experienced Call Center Supervisor to lead a team of Tier-2 and Tier-3 support specialists providing technical assistance to clients across the U.S. and Canada. What You'll Do * Supervise a team of 15 support professionals handling escalated technical issues * Manage incoming support requests (90% phone, 10% email) related to network, configuration, and hardware issues * Prioritize and distribute work based on urgency and escalation level * Coach and develop team members to ensure high performance and continuous improvement * Monitor KPIs such as average call speed, SLA adherence, and quality assurance * Foster a collaborative, low-drama work environment focused on problem-solving What We're Looking For * Proven experience in a call center leadership role * Strong understanding of IT concepts and technical troubleshooting * Ability to analyze performance metrics and drive team productivity * Skilled in coaching, mentoring, and performance management * Comfortable working in a hybrid environment (3 days onsite, 2 days remote) Additional Details * Work Hours: Monday-Friday, 8:00 AM - 5:00 PM * Experience Level: Intermediate * Start Date: August 2025 * Location: Sioux Falls, SD (on-site with some hybrid flexibility) * Salary Range: $62,000 - $66,000 annually Pay and Benefits The pay range for this position is $62000.00 - $66000.00/yr. 401(k) - Retirement savings account with employer match of 100% up to 2% of the contribution - option for both pre-tax & ROTH contributions Flexible Spending Accounts - Pay for health care expenses (i.e. deductibles, copays) and/or dependent care expenses with pre-tax dollars - administered by Optum Offer health, vision, and dental. Can provide additional benefit information upon request. Workplace Type This is a fully onsite position in Sioux Falls,SD. Application Deadline This position is anticipated to close on Jul 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.