New

Customer Service Representative

TEKsystems
$24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Machesney Park
Jul 04, 2025
We're looking for a Customer Support & Order Entry Specialist to join our team and play a vital role in supporting sales operations. If you enjoy helping customers, managing details, and keeping things running smoothly, this could be the perfect opportunity for you. What You'll Do: In this role, you'll be the go-to person for ensuring customer satisfaction and operational efficiency. Your day-to-day will include: * Order Management: Accurately enter and manage customer orders while maintaining up-to-date pricing and product information. * Customer Communication: Respond promptly and professionally to customer inquiries via email and phone, providing updates and resolving issues with care. * Problem Solving: Assist with order expediting and troubleshooting to ensure timely delivery and customer satisfaction. * Collaboration: Work closely with internal teams to ensure seamless communication and execution across departments. * Process Excellence: Maintain high standards of quality, productivity, and service while identifying opportunities for improvement. What You Bring: Must-Haves: * High School Diploma or GED * 2+ years of experience in customer service or order entry, preferably in the commercial and industrial products (C&IP) industry * Proficiency in Microsoft Office Suite, especially Excel * Experience with ERP and CRM systems Nice-to-Haves: * Familiarity with Salesforce.com * Understanding of manufacturing processes, technical documentation, or engineering drawings Your Strengths: * Detail-oriented with strong organizational skills * Excellent verbal and written communication * Self-motivated and able to work independently * Strong follow-up and problem-solving abilities * A collaborative team player with a positive attitude Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Machesney Park,IL. Application Deadline This position is anticipated to close on Jul 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.