New

Residential Education Case Manager

George Washington University

United States, D.C., Washington

Jul 08, 2025

I. JOB OVERVIEW

Job Description Summary:	The Division for Student Affairs cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. DSA's integrated approach is to provide a cohesive student experience built upon the core values of genuine collaboration, a compassionate approach, and, most importantly, putting students at the center of the work. The Residential Education Case Manager will be responsible for coordinating and delivering support for undergraduate students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success. They will coordinate services and communication with the Residential Education and the CARE team. This position will be supervised by the Assistant Director, Residential Education Case Management, and will: Manage and triage a caseload, including coordinating initial student outreach and intervention with the Residential Education team. Provide one-on-one non-clinical counseling and guidance to students experiencing social, behavioral, or academic challenges. Guide students through challenges to help them feel confident in their choices to remain at the university, contributing to overall university retention goals. Support students to promote a sense of belonging by encouraging their participation in campus events, student organizations, and residence hall activities. Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at the point of need, appropriately communicate and share with others, including those who support in resolution and those impacted. Document case management, maintain data, and provide reports regarding students receiving case management services. Serve as part of a 24/7 rotating on-call system to respond to urgent residential needs, campus emergencies, or other incidents in the residence halls. This includes writing incident reports, engaging in community/neighborhood walks, and escalating incidents as needed. In collaboration with campus partners, develop outreach materials and training documents for Residential Education staff. Provide advising support for 1-3 student organizations. Perform other duties as assigned, including support for Division for Student Affairs wide projects and initiatives, including new student orientation, student success initiatives, and university events/traditions, as well as participating in and supporting special events and activities, and representing the unit/division at university-wide events. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:	This is a live-on position and requires you to reside in campus housing as a condition of employment and will require weekend and after-hours work.
Preferred Qualifications:	Ability to communicate effectively with students, faculty, staff, and families. Demonstrated ability to work with diverse constituencies. Evidence of organizational understanding and an ability to work collaboratively. Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives. Skill in preparing comprehensive and in-depth analyses of complex, sensitive, and multifaceted issues, particularly under tight time constraints, is preferred.
Hiring Range	$45,925.13 - $63,191.56
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Division of Student Affairs
Family	Student Affairs
Sub-Family	Student Programs
Stream	Individual Contributor
Level	Level 1
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40+
Work Schedule:	Hours for this position may vary and allow for flexibility, but generally occur Monday through Friday between 9:00 am and 5:00 pm. May be required to assist with incidents after hours and on weekends outside of being on call.
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Essential onsite
Telework:	No
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	Yes (University Wide)
Posting Number:	S013786
Job Open Date:	07/07/2025
Job Close Date:	07/10/2025
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.