Campus Safety and EADA Survey Telephone Follow-Up (hourly)

MD - Rockville

28239BR

Job Description

Westat is seeking qualified candidates to make outgoing telephone calls to postsecondary institutions on an upcoming project for our Education Studies group.

Job Responsibilities:

• Contact postsecondary institutions that have not responded to the survey in order to encourage their participation.
• Assist postsecondary institutions in identifying the correct employee to complete the survey.
• Provide basic assistance with the online survey and guide participants through the right procedures.
• Document all phone conversation with postsecondary institutions using the internal survey management system.
• Independently manage a large volume of case assignments.

Basic Qualifications:

• Experience making outgoing phone calls.
• Ability to quickly establish rapport with survey respondents.
• Ability to think quickly and answer questions as appropriate.
• Experience summarizing a conversation in writing using accurate spelling and grammar.

Preferred Qualifications:

• High school diploma or GED.
• At least one year prior experience in the Campus Safety and EADA Telephone Follow-up position.
• Experience with a survey management system.
• Previous eQIP clearance.
• Ability to speak Spanish, but not required.
• Demonstrated attention to detail.
• Professional courtesy and proper telephone etiquette.
• Comfort with computers.

Minimum Qualifications:

Work is Monday through Friday, with 40 hours per week preferred and a minimum of 32 hours per week.
After hiring, candidates must apply for and obtain background clearance for the U.S. Department of Education - Westat will provide instructions, forms, and support to help the candidate with this process.

These assignments are temporary hourly positions. Benefits are based on hours worked and tenure.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law.

Career Area

Research - Survey Support

Target Pay Rate

$18.00