Customer Implementation Manager - Georgia or Remote

As a Customer Implementation Manager at Mansfield Energy, you'll play a pivotal role in driving the success of our most complex customer programs. Your mission is to orchestrate the seamless onboarding and implementation of these programs, a task that demands a profound understanding of Mansfield's diverse service offerings and cutting-edge technology solutions. This is more than a job; it's a dynamic journey that requires not only your expert knowledge but also exceptional skills in customer engagement, vendor management, internal collaboration, and data analytics. In this role, you are the bridge between our innovative solutions and the needs of our valued customers, forging lasting relationships and ensuring the realization of their objectives. Are you ready to lead the charge in transforming industries, driving customer satisfaction, and shaping the future of energy solutions?

Customer Solution Management and Implementation

• Proactive Discovery: Initiate and conduct proactive discovery sessions with customers to gain comprehensive insights into their unique needs and objectives.
• Strategic Solutions: Recommend, create, and implement customer-centric business solutions aimed at enhancing customer satisfaction, boosting retention rates, and identifying upselling opportunities. Ensure effective communication with all stakeholders, including internal teams and external partners.
• Product Liaison: Collaborate closely with product management stakeholders to promote and deliver best-in-class solutions and processes to both internal teams and external customers. Your role is instrumental in translating customer feedback into product enhancements.
• Industry Expertise: Stay at the forefront of industry trends and emerging opportunities. Act as a trusted consultant to customers, providing insights on various aspects related to their operations and industry landscape. Relay key information to the broader commercial leadership team.
• Project Management: Leverage PMO resources to meticulously plan and execute activities within the digital vision. Develop robust business cases when necessary for resource investments, ensuring that implementations align with strategic goals.
• Stakeholder Coordination: Serve as the point of escalation for internal stakeholders requiring inter-departmental coordination to meet customer requirements. Your role is to streamline processes and ensure seamless execution.
• Technical Assistance: Utilize your in-depth product knowledge to provide technical assistance to customers, helping them harness the full potential of our solutions.
• Upselling Opportunities: Identify and implement opportunities to upsell complex programs to existing customers and prospects, further driving business growth.
• Professional Representation: Ethically and professionally represent Mansfield Energy, our products, and programs to customers, enhancing our brand image.
• Strategic Guidance: Provide regular feedback and strategic guidance to executives, keeping them informed about customer needs and market dynamics.
• Transparent Communication: Distribute project timelines, expectations, and desired outcomes to both internal and external stakeholders. Publish scheduled status updates to keep all parties well-informed and aligned.

Position Requirements

Formal Education & Certification

Knowledge & Experience

• Minimum ten (10) years of experience in the Energy sector. Additional benefit if energy sector experience is specifically in Transportation Fuel market.
• Demonstrated understanding of formal implementation and project management methodologies.
• Skills to work with customer and internal project management team to identify, assess, and document overall project requirements.

Qualifications & Characteristics

• Must show a commitment to customer satisfaction
• Strong time management, organizational, problem-solving, and customer service skills.
• Proven ability to build and maintain client relationships and firm commitment to project success.
• Ability to translate client needs into well-defined and achievable development tasks.
• Superior people skills, team oriented, fast learner, very personable, and ability to listen.
• Detail oriented, creative, self-starter

Work Environment

• 40-hour on-site work week
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Some travel required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.