1441878 - Customer Experience PR Director

*The application deadline is July 18th, 2025.

*Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

*Location preferred: West Coast Preferred, US Remote

Meet the Team

Global Communications is a team of more than 150 best-in-class communications professionals. Our mission is to protect and improve Cisco's reputation through innovative and thought-provoking storytelling, execution excellence and transparency. The PR team is responsible for leading Cisco's corporate and technology PR programs, as well as crafting and delivering clear and compelling narratives that grab the attention of media and influencers.

Your Impact

Cisco is seeking a Director of Customer Experience (CX) PR to drive high-impact storytelling that showcases how our CX organization is transforming enterprise technology in the AI era by harnessing the capabilities of AI to deliver a more personalized, predictive and proactive customer experience, and helping customers to maximize their investments in Cisco technology. This leader will help shape the external narrative for CX at Cisco, working closely with senior leaders across the CX organization to amplify executive visibility and bring AI innovation narratives to life. The ideal candidate is a highly organized communicator with sharp editorial instincts, strong executive presence, excellent media and influencer relationships, outstanding copywriting skills, and has a track record of executing high impact enterprise technology PR campaigns.

Key Responsibilities:

• Develop and execute strategic PR campaigns to promote Cisco's CX innovation and leadership.
• Lead earned media strategy and pitching for CX executives and initiatives as well as collaborating across marketing and communications functions to advance integrated storytelling opportunities.
• Manage PR agency support and optimize team output for quality and scale.
• Work cross-functionally with marketing, sales, and product to align messaging and storytelling. Develop and refine content (press releases, blogs, pitches, etc.) with a focus on executive voice and business relevance.
• Provide executive counsel and elevate CX thought leadership across CX executive platforms.

What Makes This Role Exciting:

• Direct partnership with senior executives driving Cisco's CX strategy.
• The opportunity to influence Cisco's market perception on a global scale, ensuring our technology's impact is front and center in industry conversations.
• Join a high-performing team dedicated to positioning Cisco as the facto leader in AI-led customer experience in the (B2B) technology sector with close partnership with senior leaders and exposure to enterprise-wide transformation.
• Be part of a fast-paced, collaborative, and high-impact communications group with room for professional growth and skill development.
• A high-impact position at the intersection of technology, storytelling, and executive influence, shaping Cisco's competitive advantage in a rapidly evolving industry.

Minimum Qualifications

• 10+ years of experience in public relations, communications, or related fields, with a proven track record of developing and executing high-impact enterprise technology PR campaigns.
• Demonstrated ability to drive earned media results and shape market perception.
• Proven success in advising and partnering with C-level executives, shaping external messaging that aligns with business objectives.
• Outstanding copywriting skills and attention to detail across the breadth of PR and communications assets.
• Experience working within or managing external agencies.

Preferred Qualifications

• Deep understanding of AI and a strong interest in its role in transforming Customer Experience (CX) in the technology sector.
• Experience in crafting PR strategies that communicate the business impact of AI.
• Proven track record of successful collaboration with other communications functions (such as analyst relations, digital, content, paid media, influencer relations).
• Strong data-driven mindset, with experience leveraging media analytics, competitive intelligence, and digital insights to refine PR strategies.
• Experience working in a matrixed global organization.
  
  

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