1441878 - Customer Experience PR Director
![]() | |
![]() | |
![]() United States, California, San Jose | |
![]() 170 W Tasman Dr (Show on map) | |
![]() | |
*The application deadline is July 18th, 2025. *Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. *Location preferred: West Coast Preferred, US Remote Meet the Team Global Communications is a team of more than 150 best-in-class communications professionals. Our mission is to protect and improve Cisco's reputation through innovative and thought-provoking storytelling, execution excellence and transparency. The PR team is responsible for leading Cisco's corporate and technology PR programs, as well as crafting and delivering clear and compelling narratives that grab the attention of media and influencers. Your Impact Cisco is seeking a Director of Customer Experience (CX) PR to drive high-impact storytelling that showcases how our CX organization is transforming enterprise technology in the AI era by harnessing the capabilities of AI to deliver a more personalized, predictive and proactive customer experience, and helping customers to maximize their investments in Cisco technology. This leader will help shape the external narrative for CX at Cisco, working closely with senior leaders across the CX organization to amplify executive visibility and bring AI innovation narratives to life. The ideal candidate is a highly organized communicator with sharp editorial instincts, strong executive presence, excellent media and influencer relationships, outstanding copywriting skills, and has a track record of executing high impact enterprise technology PR campaigns. Key Responsibilities:
What Makes This Role Exciting:
Minimum Qualifications
Preferred Qualifications
#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! |