New
Customer Care Specialist II (Manheim)
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![]() United States, Alabama, Huntsville | |
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Job Description:
The Customer Care Specialist II (CCSII) is the primary point of contact for Private Store internal partners, Private Store clients and Private Store product users. Success in this position requires an individual that is flexible, solution-oriented and a self-starter that can work independently to provide knowledgeable and results-oriented service. The Customer Care Specialist II (CCSII) maintains a strong working knowledge of the Private Store organization, processes, products, and technology and is empowered to ensure client issues are resolved in an accurate and timely manner. This empowerment requires confidence in both the knowledge of the client's business practices, as well as, product offerings. The Customer Care Specialist II (CCSII) is accountable for the client service relationship, in addition to working with Private Store and other escalation partners for issue resolution. This individual is responsible for the identification and documentation of issues and communication with the requestor, even if the issue involves other departments. The position demands outstanding reliability and follow-through and requires excellent verbal and written communication skills including telephone and active listening skills, efficient problem-solving and technical troubleshooting skills, the ability to delegate effectively and excellent organization skills. The ideal candidate will be a highly motivated individual who can work well with little to no supervision and is a reliable, resourceful and professional. General Responsibilities:
Qualifications: Minimum:
Preferred:
This position requires in-office visits a minimum of 1 time per quarter. Applicants will need to reside within driving distance to one of our locations: Statesville, NC, Bordentown, NJ, Matteson, IL, Euless, TX, Tolleson, AZ, Ocoee, FL, Riverside, CA, or Atlanta, GA. USD 17.74 - 26.59 per hour Compensation: Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 07/17/2025 |