Property Manager I

Title: Property Manager I

Division: Housing Division
Status: Non-Exempt

Reports to: Regional Portfolio Leader
Revision Date: January 2025

Supports Supervision of the following: Staff at assigned property(ies), less than 2.0 FTE workers.

PURPOSE
According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Regional Portfolio Leader, the Property Manager I is responsible for supporting the operational and financial aspects of assigned properties. This role focuses on day-to-day administrative operations for apartment communities of up to 150 units, in up to 4 communities, ensuring compliance with company guidelines without direct management responsibilities over staff.

ESSENTIAL FUNCTIONS

Operational Support:

Assist in the day-to-day operations of the assigned property(ies), including handling administrative duties, responding to tenant inquiries, and coordinating maintenance services under the oversight of a Regional Portfolio Leader.

Maintain communication with regulatory authorities (e.g., HUD) and property owners under the supervision of the Regional Portfolio Leader.

Financial Administration:

Assist in tracking the financial operations of the property, including accounts payable/receivable (A/P, A/R) and billing procedures.

Accurately process payroll submissions and maintain financial records in accordance with budgetary guidelines.

Contribute to the preparation of weekly, monthly, and quarterly financial reports.

Program Compliance:

Support the management of HUD, COMBO, LIHTC, Housing Choice, RAD, and Family housing structured programs/subsidies.

Ensure resident files, waiting lists, and documentation comply with HUD and LIHTC rules and regulations.

Assist with preparing amendments, extensions, and schedules for rental assistance contracts (e.g., Section 8) and property management agreements.

Resident Relations:

Implement and oversee resident retention programs, such as move-in and follow-up services.

Communicate occupancy requirements, lease agreements, house rules, and any applicable addenda to residents.

Address tenant complaints and service requests, escalating issues to the Regional Portfolio Leader when necessary.

Reporting and Documentation:

Ensure accurate data entry and record-keeping, assisting with maintaining property records in compliance with company standards.

Oversee data management tasks in Yardi and ensure compliance with best practices for data accuracy and reporting.

Budgeting and Financial Analysis:

Assist in preparing input for annual operating budgets and capital improvement budgets for review by supervisors.

Support the analysis of financial statement activities to help maintain operational performance within budgetary limits.

Compliance and Certification:

Ensure compliance with company policies, Fair Housing laws, state landlord/tenant laws, and Low-Income Housing Tax Credit (LIHTC) Section 42 rules under the supervision of the Regional Portfolio Leader.

Maintain organized and compliant tenant files, assisting with audits, reviews, and performance assessments such as MOR (Management and Occupancy Reviews) and State Agency reviews.

Vendor and Service Coordination:

Engage and coordinate with vendors and service providers to address property needs.

Ensure property maintenance and repairs are conducted in a timely manner, helping maintain REAC (Real Estate Assessment Center) or State Agency review standards.

Resident Satisfaction:

Assist in maintaining resident satisfaction by addressing concerns, ensuring services meet established benchmarks.

Contribute to maintaining the property to meet or exceed occupancy and satisfaction goals.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides support as a lead worker to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Acts with respect and dignity in relating to residents, their families, other related parties, and staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Maintains relationships, both internally and externally exercising appropriate communication and interpersonal skills to enhance the National Church Residences brand.
• Must be knowledgeable and adhere to fair housing laws. Review leasing activities and practices to ensure they meet all applicable fair housing laws.
• All responsibilities are carried out in a manner consistent with National Church Residences' Core Values.
• Performs other duties as assigned.

JOB SPECIFICATION SHEET - Property Manager I

Education: High school diploma or equivalent, industry-wide designations, including but not limited to COS, TCS, ARM, SCHM; completion of all NCRU courses

Experience: 1-2 years' prior experience in property management, preferably affordable/HUD or LIHTC housing.

Travel: 25-50%. Ability and means to travel on a flexible schedule as needed, proof of liability and property damage insurance on vehicle used is required. Valid driver's license and able to meet National Church Residences' motor vehicle policy.

Mental: Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills: Strong working knowledge of computer or tablet skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must be able to successfully lead others. Must have strong motivational skills and a high emotional intelligence quotient (EQ).

Licensure: None required
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Vision: Normal: Consistent with standard workflow.

Daily time spent performing the following activities:

Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus

R = Climbing S = Stooping Lifting / Carrying; S = 10-25 lbs.
F = Standing R = Pushing S = 26-50 lbs.
S = Sitting R = Pulling R = 51-75 lbs.
F = Walking S = Driving ` R = 76 plus lbs.

Consequences of Errors: Moderate monetary responsibility.
Supervision Received: Periodic supervision. Employee works on a definite objective using a wide range of procedures under the oversight of a supervisor. Plans and arranges his/her own work referring unusual or matters of significance to supervisor.

Working Conditions: Exposure to some disagreeable conditions such as noise, odors, illness, infection and physical contact with disruptive residents

Unit Level of Responsibility: Unit count: Up to 150; Number of properties: 1-4 communities; Subsidy Type: HUD, LIHTC, COMBO, Housing Choice, RAD, Family

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

ACKNOWLEDGEMENT

I hereby understand and agree to the above description of the duties required.

Signature Date

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.