Supervisor - Self Pay Revenue Cycle

HonorHealth
United States, Arizona, Phoenix
2500 West Utopia Road (Show on map)
Jul 23, 2025
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary The Self-Pay Revenue Cycle Supervisor supervises centralized personnel assigned to self-pay collections for the hospital and professional business offices and is responsible for monitoring productivity and quality guidelines for collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures. In addition, the Self-Pay Revenue Cycle Supervisor will plan, organize and oversee the daily operations of self-pay billing/collections, including professional and facility lines of business. Monitors third party vendor and communicates trends and areas for improvement. Essential Functions Assist with billing questions from different departments within network and monitors established workflows to ensure work meets established standards and guidelines. Communicate with employees and leaders is an effective and timely manner. Complete daily tasks as assigned. Research and answer questions from third party vendor related to self-pay accounts. Tracks and audits patient A/R on an aging rotation for professional and facility accounts. Assigns and monitors WQ assignments related to credits, financial assistance, payment plans, return mail and other account related duties. Supervises collector work files for productivity as well as quality of work. Reviews and resolves difficult customer service complaints. Identify and work with other teams to correct potential problems of the billing process. Provide feedback to manager on revenue cycle concerns. Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Performs other duties as assigned. Education Associate's Degree - Preferred High School Diploma or GED - Required Experience 2 years Healthcare customer service leadership experience in a central billing office. Previous call center experience a plus. - Preferred 3 years Healthcare customer service environment such as hospital or medical group registration or hospital and/or physician billing/collections, including two (2) years in a supervisory or leadership role (supervises staff in the absence of a supervisor, such as a lead). - Required Licenses and Certifications