Executive Director

JOB RESPONSIBILITIES (Principal responsibilities or job duties)

* Oversees the day-to-day operations of the office and service delivery within their defined territory.

* Full authority and responsibility for the operations of the Private Home Care Provider (PHCP).

* Receives, investigates, and responds to all incidents, complaints and concerns reported by employees, clients, or referral sources within the service area.

* Communicates with clients and their families to ensure satisfaction with services being provided.

* Implements operational changes to maximize efficiency, impact, and plans for long term sustainability.

* Provides oversight on strategic planning, special projects, and initiatives.

* Monitors operational progress toward accomplishing fiscal and strategic goals.

* Prepares periodic reports on activities and accomplishments using internal databases.

* Develops and implements new processes to ensure efficiency.

* Supervises branch employees and coordinates with corporate/regional office support teams to ensure goals and outcomes are being met.

* Responsible for coaching and disciplining office & field employees, as necessary.

* Provides direction and support to all branch employees.

* Coordinate and oversee the hiring, training, and orientation of all new office and field employees in designated service area.

* Educates all staff members about state, federal, and accreditation requirements (as applicable).

* Maintains compliance with all local, state, and federal laws and regulations regarding licensure and certification of personnel.

* Responsible for survey readiness of the branch at all times.

* Performs periodic evaluations of each department to ensure maximum efficiency and outcomes are being met.

* Participates in the branch budgeting process, budget forecasting, and achieving budget targets.

* Cultivates relationships with referral sources to ensure efficient communication and client/referral source satisfaction.

* Serves as a liaison with other local agencies with the goal of ensuring that our clients receive maximum support through the utilization of available community resources.

* Serves as the local "face" of the company in the community.

* Other duties as assigned.

REQUIRED EXPERIENCE, EDUCATION, SKILLS & ABILITIES:

* Bachelor's degree in business, health administration, nursing, or related field.

* Homecare experience required.

* 2 years of supervisory experience required.

* Excellent computer skills with experience in Microsoft Office programs required.

* Experience with technology-based programs and platforms, including electronic medical records and customer relationship management systems preferred.

* Excellent customer service skills required, with the ability to mediate and resolve conflict and complaints.

* Excellent interpersonal skills, with the ability to develop positive working relationships.

* Ability to motivate, coach and develop office and field employees.

* Ability to streamline and implement processes that improve efficiencies in the operations of the office.

* Ability to collaborate and communicate with other members of regional and corporate leadership team to align office with company goals, mission, vision, and values.

* Strong working knowledge of industry rules and regulations.

* Must be able to think critically and propose solutions to operational issues.

* Strong organizational and time management skills, with the ability to manage multiple projects and changing priorities.

* Excellent written and verbal communication skills required.