$48-52K annually - Medical, dental, vision, life, supplemental health, supplemental life, 401(k) with match, vacation, sick, & personal time, 13 paid holidays, employee assistance program.
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Job Purpose
The overall purpose of the Lead Case Manager / Property Manager is to provide comprehensive case management, financial counseling, and assistance to help veterans, and their families maintain housing, increase skills and income, and become more self-sufficient. It is also to act as the property manager for two tax-credited buildings with 34 units.
Qualifications
- A bachelor's degree in social services is preferred
- Must be a certified tax credit specialist
- Must have two years of property management experience
- Must have two years of experience in case management, life skills, as well as conducting assessment and counseling services
- Experience working with Veterans is preferred
- Experience delivering services to SUD, COD, or the homeless population is preferred
Duties and Responsibilities
Case Management
Intake & Assessment
- Conduct intake assessments to determine eligibility, strengths, and service needs.
- Evaluate psychosocial, emotional, medical, and behavioral needs.
Service Planning
- Develop, implement, and update individualized service plans (ISPs) with measurable goals focused on housing, employment, health, and wellness within grant requirements.
- Set and report out measurable goals with input from the resident and interdisciplinary team.
Coordination of Services
- Link residents with internal and external services such as mental health care, substance use treatment, education, employment assistance, and housing resources.
- Schedule and coordinate appointments, transportation, and follow-ups.
Monitoring & Evaluation
- Maintain accurate and timely case notes, records, and reports in compliance with agency and funding requirements (e.g., HMIS).
- Regularly review and update service plans based on resident progress
- Track goals and outcomes, and document updates in case files
- Monthly unit inspections per HUD guidelines
Crisis Intervention
- Respond to resident crises promptly and appropriately.
- Implement de-escalation strategies and connect residents with emergency services if necessary.
Advocacy
- Advocate for resident rights and access to appropriate resources.
- Help residents navigate healthcare, legal, and social service systems.
- Facilitate or coordinate life skills workshops or group sessions on topics such as budgeting, job readiness, or wellness.
Documentation & Reporting
- Maintain accurate and timely case notes, progress reports, and other required documentation.
- Document rent payments, keep accurate ledgers, leases renewed in the property management software
- Ensure confidentiality and compliance with privacy regulations.
Collaboration
- Participate in staff meetings, case conferences, and interdisciplinary team discussions.
- Communicate effectively with supervisor, clinical staff, family members, probation/parole officers, and community partners.
Resident Support
- Provide emotional support, guidance, and mentoring to residents.
- Educate residents on life skills, coping mechanisms, and independent living strategies.
Policy Compliance
- Ensure all activities comply with organizational policies and procedures, as well as applicable laws and regulations.
- Assist with audits, inspections, and licensing reviews as needed.
- Other duties as assigned or requested
Property Management
Property Oversight & Maintenance
- Manage the day-to-day operations of assigned properties.
- Coordinate routine and emergency maintenance and repairs.
- Conduct regular property inspections to ensure upkeep and compliance with safety standards.
Tenant Relations
- Serve as the primary point of contact for tenants regarding inquiries and complaints
- Oversee the leasing process, including tenant screening, lease negotiation, renewals, and terminations.
- Enforce lease agreements and property rules fairly and consistently.
Financial Management
- Collect rent and other property-related fees in a timely manner.
Legal & Regulatory Compliance
- Ensure all properties comply with local, state, and federal regulations, including fair housing laws.
- Handle evictions, lease violations, and legal notices in accordance with applicable laws.
Record Keeping & Reporting
- Maintain accurate and up-to-date property records, including leases, maintenance logs, tenant communications, and financial reports.
- Prepare regular management reports for property owners or senior management.
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Center for Veterans Issues, Inc.
Jul 28, 2025