Coordinator Academic Support Services (Music Department)

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Supports FIUs School of Music (SOM) in all activities related to undergraduate and graduate recruitment, admissions, enrollment, retention, matriculation, program marketing, FTIC retention, and graduation.

• Coordinates School of Music (SOM) academic support services, including recruitment, enrollment management, retention planning, implementation, and monitoring strategies. Including but not limited to, applicant tracking, college fairs, graduate ceremonies, FTIC workshops, student convocations, reporting, and on-time graduation for undergraduate and graduate students.
• Travels and prepares presentations to participate in major recruitment events including Florida Music Educators Association (FMEA), SOM information sessions, open houses, college fairs, showcases, orientations, transfer student workshops, social networking, and graduate school showcases. Participates in all recruitment events. Coordinates and conducts off campus high school and on campus SOM tours individually and/or in groups.
• Creates reports to communicate with Director of the School of Music (Department Chair) and Area Coordinators the status of all academic support services and activities. Completes internal reports (e.g., monthly totals, requests by department, transfer institutions, year-to-year comparisons, etc.) in collaboration with University Admissions.
• Manages Get-Acceptd Site. Responsible for entering all student admissions status in the Panthersoft system. Generates admissions and recruitment reports. Maintaining all student files (paper and electronically).
• Creates and maintains all student records. Creates student acceptance and/or denial letters. Receives and maintains intent forms for admitted students and collects audition reviews. Maintains Jury results. Keeps records of final approvals from the SOM Director.
• Communicates with applicants/students throughout the audition/admissions process and assist students or faculty with trouble shooting issues and approving exceptions. Provides guidance in navigating online systems in the admissions process, including but not limited to admission requirements, admission status, financial aid, and university policies and procedures. Responsible for assisting students in SOM scholarship process.
• Orders and maintains recruitment materials. Assists in the development of publications, brochures, and a media plan to enhance recruitment efforts. Works with the Division of External Relations and SOM account manager on all collateral and marketing materials to ensure brand integrity.
• Monitors the progress of SOM First Time In College (FTIC) students, and identifies at-risk students. Under the direction for the Director of SOM and Area Coordinators, develops appropriate interventions to assist FTIC students. In collaboration with University Admissions Office.
• Maintains and enhances the transfer student equivalency database to document requests, status of requests, and final outcomes. Prepares transfer packets for advisor and faculty training, as well as student outreach events. Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed. Collaborates with University Admissions Office.
• Submits approved transfer course equivalents on Panthersoft. Assists transfer students in the course equivalency process, including gathering, submitting, and reviewing transfer documents for entry into the internal database. Follows up with students as needed. Responds to inquiries from faculty and professional advisors concerning course equivalencies. Develops and maintains knowledge of transfer policies, and communicates those accordingly.
• Serves as an University card user for departmental transactions. Adheres to University credit card policies and procedures. Maintains proper accountability for department ProCard and prepares receipts for reconciliation.
• Prepares transfer packets for advisor and faculty training, as well as student outreach events. Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed.
• Serves as a backup to assist in faculty/student traffic/phone calls.
• Oversees preparation of concert programs as well as other student academic programming functions such as recital procedures and follow up meetings with undergraduate and graduate coordinators, etc.

• Bachelor's degree and two (2) years of appropriate experience, or Master's degree.

• Degree in Music, Performing Arts, or a closely related field.
• Proficiency with Customer Relations Management (CRM) software (e.g., GetAcceptd) and student information systems (e.g., PeopleSoft).
• Demonstrated ability to gather and interpret data to prepare reports.
• Ability to communicate effectively, both written and verbal.

• Administrative

• $45,000 - $50,000

Begin time: 8:30 AM

End time: 5:00 PM

• Expanded Background Check

• Must attend meetings off campus and occasionally attend functions on weekends and evening
• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.
• Ability to travel locally

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.