Job Category
Facilities and Security
Language Requirement
English
Description & requirements
Description
Do you have experience with Facilities and Office Management?
Are you an overly organized person with Health and Safety training?
What's in it for you?
- Health benefits for you and your family, including medical, dental, vision
- 401(k) investment options with employer match opportunities
- Paid Vacation Time
- Great work/life balance
Join our Transcom family as a Facilities Manager! The Facilities Manager is responsible for supporting the company's goals by facilitating cost effective efforts to keep clean, well maintained, and safe sites that empower employees to better serve customers, while striving for satisfying and mutually beneficial relationships with our internal and external stakeholders.
The primary objective is to serve as a point of contact for all of Transcom's Greenville, SC facility and general office management related issues; manage all leasehold agreements; facilitate communication and cooperation; maintain office/buildings (plumbing, electrical, HVAC, etc.) in good repair and safe condition; and establish cost containment /efficiencies where applicable.
Responsibilities:
The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:
Leasehold Improvements
Assists in coordinating all aspects of site build out and launch process to ensure that all new sites launch smoothly and within the targeted deadlines set for each project. Maintain office/buildings (plumbing, electrical, HVAC, etc.) in good repair and safe condition and suggest leasehold improvements as appropriate Monitor furniture damage, suggest necessary repairs, and return items for warranty replacement - if applicable Create a building maintenance schedule to track all required contracted preventative maintenance work First level approver for facilities related purchases in North America, while implementing facility cost saving measures for North America, and establishing cost containment /efficiencies where applicable Security
Support & ensure compliance with safety processes & protocols as prepared by AAPAC Risk & BCP team. Maintain a secure office environment for the protection of employees, clients, and property Monitor expectations of all Security Staff subcontracted by Transcom Maintain Security Systems (Doors, software, hardware, alarms, offsite monitoring) in good order Manage Security Access controls/database (access times, access levels, alarms response, adding, deleting cards, creating photo ID overlays, review cameras when incidents are reported) Ensure site compliance to physical security policies/requirements of the company and that of clients/accounts. Health & Safety
Ensure adherence to workplace safety rules and regulations (i.e. Occupational Health and Safety Standards implemented by the Canadian/American Department of Labour and Employment, the Building Code of the Canadian/USA and such other regulations implemented by the city or municipal government agencies) First point of contact for governmental (MOL/OSSA) site inspections Ensure monthly workplace inspections are conducted & documented. Ensure monthly & annual regulatory fire safety equipment & fire systems inspections are conducted & documented Ensure all required emergency measures plans are in place Support & ensure compliance with safety processes & protocols as prepared by Risk & BCP team. Advocate for First Aid / CPR & other required training for Supervisors, & other appropriate staff Serve as Certified co-chair of Health & Safety Committee Facility Management
Implement and ensure compliance with Regional Facilities policies & procedures. Ensure smooth and efficient operation by securing Fire and life safety systems Conduct weekly inspection of the facility, maintenance program, and building system and recommend enhancements. Oversee facilities site staff activities and ensure that individual tasks are delivered timely Ensure that departmental plans are accomplished in a timely manner Oversee & monitor site facility projects Maintain smooth & efficient facility operations Monitor program implementation, design and delivery for site capacity Monitor facility site budget. Recommend approval and oversee facility purchase in site concerned, while implementing facility cost saving measures for site concerned, and establishing cost containment /efficiencies where applicable Ensure compliance with applicable government rules & regulations. Must have skills:
Attention to detail Strong ability to set priorities and timelines Exceptional strategic thinking and analytical skills Confident ability to present professionally with internal and external executives Collaborate and work in a global, virtual team environment Strong interpersonal and collaboration skills Strong written and verbal communication and presentation skills Written communication preparation: decks, literature, documentation Proficiency with MicroSoft Office and G-Suite of products Competitive mindset, drive for success Results oriented Strong ownership attitude
Qualification and experience
To qualify for this role you must have/be:
Hold a university degree or equivalent higher qualification. Fluent in the English language. Have Facilities Management or Leasehold Improvements contact experience. Have general office management experience. Have experience with P&L management and associated financial practices. Appropriate Health & Safety training. Ability to handle a performance driven environment. Budgeting & financial knowledge. It will help if you have:
Personality profile:
To be successful in this role you must have the following qualifications and characteristics:
Strong Communication Skills: Excellent written and verbal communication skills are essential for effective client interaction, team collaboration, and reporting. Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment. Client-Focused Approach: A customer-centric mindset with a dedication to understanding and meeting the needs of clients. Analytical Abilities: Proficiency in data analysis and the ability to derive insights from complex datasets to inform decision-making and strategy. Interpersonal Skills: Strong relationship-building abilities with the capacity to establish rapport, trust, and credibility with clients and internal stakeholders. Problem-Solving Skills: Aptitude for identifying issues, proposing solutions, and resolving conflicts in a professional and diplomatic manner. Leadership Capabilities: Ability to lead and oversee various initiatives, collaborate with cross-functional teams, and drive results. Adaptability and Flexibility: Capacity to adapt to changing priorities, client needs, and organizational dynamics, with a proactive and solution-oriented approach. Client-Facing Experience: Previous experience in client-facing roles, preferably at director level or above, demonstrating the ability to manage relationships and drive client satisfaction. BPO/Contact Center Experience: Knowledge of BPO or contact center operations, processes, and best practices, preferred Passion for Client Success: A genuine passion for delivering exceptional service to clients and contributing to their success and satisfaction. Team Player: Ability to work collaboratively in a team-based environment, supporting colleagues, and contributing to a positive work culture.
Requirements
The following items are mandatory pre-employment requirements and/or skills/experience that are required to be successful in this role.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
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Transcom
401(k), remote work
Aug 04, 2025