IT Services Specialist

Employment Type: Full Time

On-Site Position

Benefits: M/D/V, Life Ins., 401(k), PTO, Paid Holidays

Norfolk, Virginia

JOB SCOPE:

The US Oncology Network is a group of community-based healthcare centers that provide, diagnosis, treatment, and management of an individual. Under general direction, provides on-site service and support to ensure efficient, appropriate maintenance and administration of company's client server system within an assigned practice. The ideal candidate will be able to:

• Daily on-site presence and must be able travel to multiple clinic locations to provide IT support to oncology practice staff and physicians
• Demonstrate an elevated level of technical understanding and skill set to support and train users across the wide range of Information Technology systems including but not limited to:
• IT Hardware
• IT Infrastructure (Servers, Networking, Telephony Systems)
• General system software (Microsoft Office 365 Applications)
• Windows Client and Server Operating Systems
• Specialty Medical Applications (EMR (ELECTRONIC MEDICAL RECORDS), Practice Management and Treatment Delivery Systems)
• Possess excellent problem-solving skills and strong attention to detail
• Participate in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting, and training.
• Support and adhere to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
• Maintain sensitivity to communications, accuracy of work, timeliness, and professionalism
• Demonstrate patience, tolerance, and adaptability in all areas of support responsibilities with users with a wide range to technical skill level

• Possess exceptional interpersonal skills, including strong oral and written communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to work independently, self-manage job queues and prioritize multiple tasks effectively
• Performs local on-site IT service functions including answering broad questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
• Adherence to HIPAA (Health Insurance Portability and Accountability Act) and SOX (Sarbanes-Oxley) Confidentiality and Compliance standards
• Maintains all on site computer equipment including personal computers, peripherals, servers, wireless equipment, networking infrastructure, and printers.
• Provides on-site support for a medium sized population of users across multiple sites in a practice
• Conducts training on new systems/technologies for new and existing staff
• Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions
• Creates and maintains appropriate IT documentation related to the operations and support of the assigned office locations and its equipment and applications
• Completion of task, up to and including testing of the workstation to assure process is functioning properly and to the satisfaction of the customer
• Provides technical advice for purchasing new computer equipment.
• Assist in planning, adherence to and maintaining the local department IT budget
• Daily on-site presence at one or more of the employee's office locations is required

MINIMUM QUALIFICATIONS:

Required:

• Minimum three (3) years, experience in support of Windows client-server based systems environment required
• Associates degree in Information Systems, business or equivalent related technical field experience required.
• Reliable Transportation and a valid US Driver's License are required

Preferred:

• Previous experience working in a healthcare environment is preferred
• A+, Network+ or other hardware certifications preferred.
• VOIP (Voice over IP) and/or PBX Telephony System support experience preferred
• Experience in support of enterprise infrastructure:
  • General Understanding and support of a Network and Connectivity
  • Supporting standard desktop applications (MS Office, Antivirus, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting, and mobile computing, and troubleshooting network connectivity.
  • Windows Server Environment
• Any combination of education and experience that meets the minimum qualifications and suitability to perform the job functions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.