New

Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Temple
Aug 16, 2025
About the Role We're seeking a highly capable and adaptable Customer Service Representative (CR1) to join our team. This role requires proficiency in handling a wide range of calls and dispatch responsibilities, supporting both public and internal customers. From emergency response coordination to technical support dispatch, this position plays a critical role in maintaining smooth operations across the organization. Key Responsibilities * Answer and manage incoming calls from employees, patients, visitors, and the public. * Document and dispatch work requests across various departments. * Handle calls related to security, EMS dispatch, air traffic control, medical coding, equipment repair, shuttle coordination, and emergency situations (including 9-1-1). * Monitor environmental alarms including doors, gates, parking lot intercoms, and CCTV systems. * Assist with workflow and assignments for patient transporters. * Lead or participate in departmental projects and initiatives. * Provide feedback to leadership on process improvements and operational efficiencies. * Fill in for other CR1 team members across shifts as needed. * Perform all duties in a professional, courteous, and competent manner. What We're Looking For * Proven ability to manage high-pressure situations with professionalism. * Strong multitasking and organizational skills. * Excellent communication and documentation abilities. * Experience with dispatch systems and environmental monitoring tools is a plus. * A proactive mindset with a commitment to continuous improvement. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Temple,TX. Application Deadline This position is anticipated to close on Aug 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.