Supervisor

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Henderson, Bermuda Rd.

Division:Solutions

Job Posting Title: Supervisor

Time Type: Full Time

Tasks & Responsibilities:

• Responsible for supervising a team handling tasks below. In addition, helping to educate and advise colleagues with the team and the organization on technical and non-technical tasks, compliance requirements and processes associated with marine drayage container movements.
• Oversee and as needed assist/handle dispatch to 3rd party draymen for U.S. International shipment pick-ups and deliveries using internal TMS systems.
• Help sell and execute ocean marine drayage services for FCL movements.
• To investigate and establish responsibilities and accountabilities for service failures
• To oversee pick-ups/deliveries are being conducted on time and internal system and KPI requirements are being met.
• To help streamline transportation communications between internal and external customers
• To help prioritize time sensitive cargo within the team when escalated and monitor TMS system to ensure daily pick-ups and deliveries are tendered to a carrier with KPI.
• To help negotiate pricing as needed with 3rd party draymen to maximize profits.
• Oversee the team is maintaining constant communication with other team members to ensure use of carriers are efficient and effectively used and replying to transportation drayage inquiries
• Ensure proper reporting; carrier invoicing and system event updates are conducted timely and accurately helping the team when raising any issues outside of their immediate control that need to be addressed
• To help maintain carrier database with respect to providers, rates, expiration dates
• To assist with ocean product goals to eliminate risk (cost exposure) as much as possible.
• To ensure compliance with DOT regulations and established internal policies and guidelines.

Details/Specification/Explanation of the role specific skills

Bachelor's degree preferred.

• 3 - 5 years of experience in Logistics
• 3 - 5 years of experience in customer service
• Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
• Knowledge of import/export transload operations
• A general understanding of ocean export/import operations and budgeting exercises
• Experience in carrier deliveries/recovery process and terminal port/CY requirements
• Ability to multi-task and maintain composure under pressure in a fast-paced environment
• Email and Telephone etiquettes
• Ability to troubleshoot day to day issues that may arise during pick-up or delivery process
• Ability to negotiate pricing with both 3rd party carriers and warehouses

• To perform other duties as assigned.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.