Case Management Manager

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY: We are currently seeking a Case Management Manager to join our Transitional Care team. This is a full-time role.

Purpose of this position: Responsible for managing and coordinating the case management program, including clinical coordination and back up for utilization management activities to achieve departmental and organizational goals.

RESPONSIBILITIES:

• Plans and manages case management services
• Establishes standards for services provided and monitors compliance / quality of services
• Manages personnel responsibilities including recruiting and selection of staff, training, and personnel evaluations. Develops, supports, and evaluates case management staff competencies related to clinical coordination to achieve optimal departmental and organizational outcomes.
• Promotes effective relationships with multidisciplinary teams
• Prepares plans related to and achieves annual departmental goals including clinical improvement, patient satisfaction, employee engagement, financial vitality and growth and prepares and maintains related reports as needed. Develops, maintains, and evaluates information/data collection systems related to case management. Collects data and generates reports related to process and outcome measures. Takes action based on this information to achieve goals
• Schedules employees as necessary to meet patient needs. Evaluates and balances workload of clinical coordinator to optimize their effectiveness
• Develops policies and procedures related to case management program
• Maintains responsibility for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, professional standards, and regulations
• Manages the financial resources for case management services by monitoring operational expenses, establishing and maintaining cost control processes and responding to variances as needed
• Develops and manages the department budget in conjunction with organizational goals and objectives
• Promotes effective working relations both interdepartmentally to promote system-wide continuity of care
• Assesses patient and provider satisfaction in area of responsibility and takes steps to ensure that satisfaction
• Works collaboratively with other leaders to address complex patient discharge issues
• In collaboration with other department leaders, maintains contacts with outside resources in the postacute care network to provide for continuum of care needs of patients

QUALIFICATIONS:

Minimum Qualifications:

• Graduation from an approved school of nursing with Bachelor's degree in Nursing
• At least five years of professional nursing experience
• Master's degree in nursing or healthcare administration (or equivalent) or enrolled in similar program with significant progress towards degree or management experience
• At least 2 years Case management experience
• At least two years of management experience in health care or related field with experience leading and working as part of multidisciplinary teams

Preferred Qualifications:

• Case Management certification
• 5 years of management experience in leadership preferred

Knowledge/ Skills/ Abilities:

• Ability to effectively manage company resources (i.e. budget and personnel)
• Skilled in overseeing the efforts of high-level department individuals
• Superb ability to motivate employees and inspire positive change within department
• Innovative thinker; Ability to contribute new ideas that support organizational goals
• Skilled in managerial duties (i.e. hiring, firing, performance appraisals, pay reviews)
• Skilled in modeling company values through daily interactions within the department, particularly with regards to health and safety
• Capable of supporting the work of the department
• High standard of ethics, discipline, and professionalism
• Skilled in fostering a positive workplace culture and building inclusive workplace teams

License/Certifications:

• Possession of a valid license as a registered nurse issued by the State of Minnesota

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.