Street Outreach Worker

Job Purpose and Reporting Structure:

Under the direction of the Director of Homeless Services, the Outreach Worker conducts face-to-face assessments with clients and provides appropriate referrals to homeless shelters or short-term case management in alignment with agency policies and procedures.

Essential Duties and Responsibilities include, but are not limited to:

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  Conduct street outreach in various settings (streets, under bridges, encampments, meal sites, shelters, and other congregate locations) to identify potential clients.

  
  
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  Perform face-to-face assessments with clients and determine appropriate referrals.

  
  
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  Identify new locations where unhoused individuals may be found.

  
  
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  Assist clients in accessing food, hygiene kits, sleeping bags, and shelter or housing when available.

  
  
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  Distribute information packets about available services.

  
  
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  Support clients in connecting with housing, medical and mental health care, legal assistance, benefits, and AODA (Alcohol and Other Drug Abuse) services.

  
  
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  Refer clients for screenings, assessments, and case management as needed.

  
  
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  Collaborate with case managers to connect clients to qualified resources.

  
  
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  Provide referrals and assistance with obtaining Social Security and/or SSI benefits.

  
  
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  Accurately complete Encounter Forms and enter assessments into the Wisconsin Service Point database.

  
  
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  Provide transportation to shelters when necessary.

  
  
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  Participate in the weekly A.M. shift (Fridays, 2:00 a.m. - 10:00 a.m.).

  
  
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  Complete special projects and maintain required documentation and records.

  
  
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  Attend mandatory trainings and meetings.

  
  
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  Report maintenance or service needs for Outreach vehicles.

  
  
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  Build and maintain collaborative relationships with community partners and agencies.

  
  

Education and/or Experience:

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  High school diploma or equivalent required.

  
  
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  Six to twelve months of related experience preferred, or an equivalent combination of education and experience.

  
  

Additional Requirements:

Outreach Community Health Centers requires employees in certain departments to be fully vaccinated against MMR, Varicella, and Influenza.

Outreach Community Health Centers, Inc. is an Equal Opportunity Employer