Clerical Assistant 2

The Department of Health is looking for a highly motivated individual with an attention for detail. We have an opening for a Clerical Assistant 2 within the Bureau of Health Statistics and Registries, Division of Vital Records. If you have clerical experience, this may be the position for you.

As a Clerical Assistant 2, you will respond to telephone inquiries from the public, funeral directors, physicians, hospital records staff, coroners and other parties requesting information on accessing services related to issuance of vital records, certified copies, or vital event data.

You will provide information and referral for issues related to issuance of vital records certified copies or vital event data. A successful Clerical Assistant 2 will respond to inbound calls, triage calls, identify and define problems, find resolution alternatives, sufficient to meet caller needs effectively. The person in this position evaluates needs, determining the best methods to meet those needs, and advises and educates callers.

The Clerical Assistant 2 will provide accurate, comprehensive, and unbiased information; conducts follow-up on caller inquiries not immediately resolved; and assesses and meets the immediate, short-term need of callers who are experiencing a crisis.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Limited-term full-time wage position with benefits (Bronze Plan). Duration of employment is approximately six months with possible extension for an additional 6 months.
• Work hours are 10:30 AM to 6:30 PM, Monday - Friday, with a 30-minute lunch.
• This position will have two to three week minimum of mandatory on-site training.
• Telework: You may have the opportunity to work from home (telework) part-time. The typical schedule for this position will include two onsite days per week. You may also be required to work onsite as dictated by operational and training needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. The ability to telework is subject to change at any time. This position will have two weeks minimum of mandatory on-site training.
  • To be eligible to participate in telework, the employee's alternative (telework) worksite must meet the following requirements:
    • Within the Commonwealth of Pennsylvania
    • Please direct all questions regarding telework and alternate worksites to Mary Shaner (marshaner@pa.gov) and Anna Elias (aelias@pa.gov)
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.