IT Support Specialist II

The individual in this position will work with a team of full-time staff and students on technology classroom support, design, installation, monitoring, maintenance, repair, and training. The primary responsibility of this position will be to assist in the maintenance and day-to-day support of the more than 130 technology classrooms and university computing labs. This position will also collaborate with different departments on campus in the planning, design, and management of projects involving the renovation or upgrade of both centrally scheduled and departmental learning spaces. Equipment expertise includes projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems as well as PCs and Macs in our environments. This individual will maintain documentation of equipment and procedures pertaining to technology classroom environments. The position reports to the Division of IT.

Our team culture empowers you to take ownership of your work and its outcomes. We are looking for self-motivated individuals who can collaborate effectively, solve complex problems, and adapt to ambiguity. You will have the opportunity to design and deliver impactful solutions, while continuously learning and exploring new tools and methods.

This position is On-site.

Minimum Qualifications:

• Requires a high school diploma and two years of relevant experience.

Preferred Qualifications:

• B.S. Degree or higher in an Information Technology related field or 5+ years of experience in an IT administration or IT support capacity.
• Experience maintaining and programming Crestron and Extron systems and equipment.
• Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
• Experience with Microsoft Windows domains and Windows Server environments
• Experience in a higher education environment working with a team of technical staff and students
• Certification in AMX, Crestron and/or Extron programming, proficiency in MS Office, MS Project, MS Visio or AutoCAD, Adobe Product Suite, and CTS, CTS-D or CTS-I Certification is desirable
• Working knowledge of general electronics and high-end audio/visual equipment.
• Ability to communicate technical concepts to individuals with varying levels of IT skills from programmers to end users in classrooms and lab environments.
• Proven track record of completing projects on time and the ability to balance multiple tasks and priorities effectively.
• Adaptive to changing learning environments and levels.
• Ability to learn new procedures, topics, hardware and software at a relatively quick rate
• Ability to work with little or no direction as necessary
• Proficiency in the use of software/applications such as: course management systems, trouble ticketing system, web design, presentation, word processing, publishing and html
• Excellent interpersonal, written, and verbal communication skills in relation to documentation, user guides and other materials used for training purposes
• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent troubleshooting skills are required, including the ability to think quickly in a high-pressure situation, the ability to quickly and clearly communicate verbally and non-verbally. Customer service orientation toward a diverse group of users who possess varying levels of technical skills. Note that some troubleshooting occurs under less than ideal situations or during intense situations.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Please submit the following documents:

• Cover Letter
• Resume
• Three references with complete contact information

Applications close on: September 3, 2025

$21.63-$26.92 ($44,990.40-$55,993.60)