Program Associate, Academic Success & Retention

• Supports the Executive Director for Academic Success & Retention Programs & the Program Manager in coordinating retention initiatives across ESS offices and other campus partner offices that identify and support students who are academically at risk.
• Conducts personalized outreach to students who are candidates for academic support programs such as Mid Semester Course, Success Coaching, or Summer Pipeline and matriculation initiatives.
• Organizes academic and college success student interventions, using data-driven approaches, best practices, and internal campus knowledge to execute personalized retention campaigns.
• Assists the Program Manager and Executive Director for Academic Success Retention Programs with conducting intrusive interventions and guidance for at-risk students as well as those who are referred by advisers, faculty, and various campus partners, and escalates cases requiring an elevated level of support.

• Mentors and provides collaborative wrap-around programming, academic monitoring, and support to Scholar Cohort students and faculty mentors.
• Provides collaborative programming, workshops, and presentations for new student orientation, first-year experience courses, Scholar Cohort groups, and the general UG student population.
• Provide support to the Executive Director for Academic Success & Retention Programs and the Program Manager for academic success workshops, curriculum, and support programming to assist students and Success Coaches in developing skills needed for successful educational experiences.
  
  

• Provides support to OSS leadership in outreach and training of university staff to promote awareness of factors impacting student success and retention initiatives to support best practices and to improve the student experience.
• Provides administrative coordination with departments, Office of the Registrar, Student Orientation, Academic Advisers, and other campus partners to manage the implementation of campus-wide success-related initiatives.
• Assist with the collection and analysis of quantitative and qualitative data to guide outreach, intervention, reporting, and tracking (e.g. student records, surveys, focus groups, interviews using various platforms such as Qualtrics, Slate, Data Dashboards).
  
  

• Prior full-time experience with higher education retention and success program development, management, and assessment is desired.
• Prior experience with data analysis. Strong ability to translate and share data to consumable formats is preferred.
• Prior experience with software and tools for success/retention efforts is desired.
• Prior experience with intentional academic and "just-in-time advising".
• Prior experience in training, managing, and developing academic success teams.
• Ability to collaborate across departments with a diverse group of partners.
• Demonstrated ability to communicate and develop rapport with students, parents, and colleagues.
• Strong ability to build and manage relationships, both internal to the university (students and professional colleagues) and with external partners.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.