Experiential Learning Lead

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Employee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.

Program Oversight

Serve as the primary point of contact for the JLD program, ensuring compliance with US Department of Education guidelines and reporting needs to TSTC Financial Aid.

Develop and implement strategies to expand student experiential learning opportunities within the program.

Project Enhancement

Lead process improvement efforts by developing and refining administrative workflows, resources, and materials to enhance the experiential learning experience for students, employers, and faculty.

Coordinate user-friendly guides, training materials, and communication tools to streamline engagement, improve efficiency, and ensure a seamless experience for all stakeholders.

Experiential Learning Expert

Cultivate and maintain best-in-class experiential learning resources and materials for industry partners and TSTC stakeholders.

Act as a resource broker for technical education and experiential learning in the workforce.

Relationship Management

Maximize new or current industry partnerships by working with employers to create or enhance high-quality experiential learning opportunities (internships, micro-internships, co-ops, apprenticeships, etc.).

Collaborate with Career Services, Faculty, Directors of Alignment, Deans, and Program Team Leads to align employer needs with academic programs.

Act as a liaison between TSTC and the students and employers in the program to facilitate seamless connections and experiential learning placements.

Data Tracking and Program Assessment

Establish and maintain key performance metrics to assess program success and effectiveness.

Compile and analyze data on student placements, employer participation, and program outcomes to drive continuous improvement.

Builds and maintains effective relationships with stakeholders at all levels to achieve shared goals and foster a culture of success.

Required Qualifications

One year of required experience in Industry Relations, Career Services, or Higher Education.

Two years of required experience in customer relationship management.

Two years of required experience in continuous process improvement and customer satisfaction.

Career Services: Understand employer/HR Manager hiring and workforce needs and expectations, as well as industry trends, market demands, and emerging fields

Knowledge of Higher Education: Strong understanding of higher education and workforce development landscape.

Project Management: Project management, multi-tasking, organizational, and problem-solving skills, with the ability to effectively prioritize tasks, manage competing deadlines, and adapt to changing priorities in a dynamic environment.

Data Analysis and Reporting: Collect and analyze relevant data and metrics to measure the impact of external and community engagement efforts. Prepare reports and presentations for leadership, providing insights and recommendations for continuous improvement.

Preferred Qualifications

Three years of preferred experience in Industry Relations, Career Services, or Higher Education

Three years of preferred experience in customer relationship management.

Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.

Ownership and Accountability

Superior organizational skills and ability to take ownership of deliverable deadlines, ensuring timely and accurate completion of tasks and projects.

Professionalism & Confidentiality

Demonstrate a high level of professionalism, integrity, and commitment to providing excellent support. Uphold a positive and professional demeanor in all interactions. Maintain confidentiality and handle sensitive information with discretion. Uphold the highest ethical standards and ensure privacy.

Adaptability and Flexibility:

Adapt to changing priorities, work in a fast-paced environment, and handle unexpected situations with poise. Flexibility in adjusting schedules and accommodating shifting demands.

Customer Service and Teamwork

Commitment to customer service and teamwork demonstrated through proactive engagement and effective collaboration with stakeholders.

Strategic Thinking

Ability to think critically, analyze data and trends, develop innovative strategies for external relations, and implement short and long-range goals.

Problem-Solving

Identifies, analyzes, and resolves problems and challenges to drive continuous improvement and innovation with strong critical thinking abilities.

Cross-functional Collaboration

Ability to work independently and collaboratively across organizational levels, including senior management, while meeting deadlines and multitasking in a fast-paced and changing environment.

Collaborate with campus and statewide leadership (Student Learning & Operations, Enrollment, External Relations, etc.) to respond to process adjustments for optimized customer experience for the student and employment outcomes.

Work closely with campus leadership (industry relations and internal operations) to create best-in-class career education for the student as a lifelong learner.

Self-Motivated

Exhibits proactive initiative and a strong work ethic, consistently taking ownership of tasks and working independently to contribute to organizational success.

Persuasive, High-energy, initiative-taking self-starter.

This is an on-campus position that requires employees to be physically present at the assigned campus location as scheduled by their manager.

This role may require occasional travel to different office locations and events

Flexibility to work outside regular business hours as needed

This position is full time, requiring a standard 40-hour work week

This role is classified as salaried, exempt under the Fair Labor Standards Act (FLSA)

This position is not ORP Eligible

Note: This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.