Workplace Experience Assistant

The Workplace Experience Assistant (Concierge), is a key member of the Central Services team, responsible for enhancing employee engagement, wellness, and workplace vitality at PUMA's North American Headquarters in Somerville, MA. This role creates and delivers high-impact workplace programs that reflect PUMA's culture and business goals while serving as the welcoming face of PUMA. Acting as the first point of contact for employees, visitors, and guests, the Concierge fosters an energetic, engaging, and supportive workplace environment. Reporting directly to the Director of Central Services, the Concierge role offers a unique opportunity to interact with all employees to shape the workplace culture and experiences, driving PUMA's values and vision forward.

Responsibilities

• Warmly welcome all PUMA employees, business guests, and visitors, ensuring a seamless and positive experience.

• Serve as a connector across the headquarters, helping occupants navigate the building, understand resources, and engage in Workplace Experience programs.

• Manage all front desk operations, including visitor registration, guest check-in, and handling incoming calls.

• Support the Central Services team on projects and initiatives as needed.

• Oversee employee and visitor access card programs.

• Ensure all workplace experience-related tickets in the Central Services system are managed promptly, accurately, and with a focus on employee satisfaction.

• Create and distribute workplace communications, including newsletters, AppSpace announcements, and reminders through internal channels (e.g., Workplace Experience SharePoint).

• Partner in managing daily office operations, acting as a cultural ambassador, community advocate, and service leader to create a positive workplace atmosphere.

• Engage with employees through surveys, conversations, and regular touch points to gather feedback, build relationships, and identify opportunities to improve workplace experience programs.

• Support daily operations of the Barista Bar and Pantry program, ensuring offerings are well-managed, appealing, and contribute to a positive workplace experience.

• Lead the planning and execution of employee programs, social events, and gatherings that strengthen connection, and engagement across the organization.

• Responsible for the coordination of employee community service and engagement events to strengthen PUMA's presence in Somerville

• Manage the company's Fitness Program, supporting employee wellness and a healthy workplace culture.

• Partner with Human Resources on Employer Branding initiatives.

• Serve as a Safety Captain on the Emergency Response Team.