LNG Administrator

R10074846 LNG Administrator (Open)

Location:

Pearland, TX (ASG) - Industrial spec gas

This role is responsible for creating orders for direct customers, reviewing regional orders and processing said documents for timely billing once production is completed and product has shipped. This role will work closely with production associates, shipping/receiving, and ASG gas coordinators to ensure expectations are being met.

This position is responsible for providing courteous customer service to internal associates and external direct customers via heavy phone and email interaction. This includes: Entering customer's orders, providing quotes. Researching orders, logging customer complaints, submitting requests for credit, interacting with other departments to coordinate deliveries, review of open order reports, billing of orders, communication of late orders to customers, submitting requests for part number creation.

Daily

* Coordinate orders with carriers, vendors and customers

* Manage truck deliveries and scheduling

* Customer contract management and summarization
* PGI deliveries
* Extending part numbers/materials to the production plant for regions
* Handle rush orders
* Communicate to customers and/or regions of late order notifications
* Handle incoming inquiries from regional and direct customers

Sales Order Review
* Run, review open order report in ZOTCM
* Edit orders when requested
* Communicate to LNG team when issues arise related to capabilities

Reports
* Able to review ZLDB reports and report back any issues
* Fleet Maintenance - Premier

Miscellaneous
* Log complaints into Intelex
* Maintain local files according to record retention rules
* Provide back up support within department including Operations
* Submit credit requests when needed
* Knowledge of International shipping requirements
* Willing and able to travel when required for training and/or meetings

Required Skills:

• Minimum 5 years administrative/customer service experience in the Industrial Gases industry strongly preferred

• Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.

• Strong Interpersonal skills with ability to deal with difficult situations in a diplomatic and professional manner.

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situations. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.

• A positive approach and willingness to learn coupled with the ability to work in a team environment.

• Ability to work independently and under some pressure to meet deadlines.

• Proficient working knowledge of Google applications (Docs, Sheets and Slides)

• SAP experience preferred

• Accepts and adapts to procedural changes

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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