Systems Analyst (Hybrid)

Department: Student Finance
Salary/Grade: ITS/79

Target hiring range for this position will be between $90,000-$100,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary:

Reporting to the Systems Analyst Senior, the Systems Analyst performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.

Typically works with senior staff but may coordinate smaller or less complex projects independently.

Specific Responsibilities:

Strategic Planning

• Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
• Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.

Administration

• Drafts accurate documentation of process, procedure, and system/application configuration.
• Formulates and executes test scripts, implementation project plans, rolls out communications and training materials.
• Outlines medium complexity use cases.

Development

• Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
• Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.

Performance

• Assists in software evaluation and enters moderate to complex configurations to meet user needs.
• Collects feedback from users on application performance and escalates moderate to complex critical performance issues with technical resources and management.
• Collaborates with technical, reporting and application resources to analyze and resolve moderate to complex production issues in a timely manner. Provides input into possible solutions based on prior system knowledge and basic analytical skills.

Supervises

• Provides work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
• Manages basic projects or work packets ensuring timelines, deliverables and expectations are met.

Miscellaneous

Performs other duties as assigned

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
• 2 years functional/business/system analysis or other relevant experience required.
• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
• PeopleCode (PeopleSoft)
• OnBase
• PeopleSoft Solutions (SES)
• Microsoft SharePoint
• SQL/MySQL/Postgres

Minimum Competencies (Skills, Knowledge, and Abilities):

• FERPA
• critical thinking
• decision making
• judgment
• problem solving
• troubleshooting
• collaboration and teamwork
• facilitate collaboration
• functional documentation
• organizational skills
• planning
• workflow development & documentation
• Demonstrated ability to analyze business processes, gather requirements, and produce clear
• documentation.
• Strong written and verbal communication skills, with the ability to work effectively with technical
• and non-technical staff.
• Willingness to learn new systems, tools, and processes.

Preferred Qualifications: (Education and experience)

Bachelor's degree in information systems, computer science, or a related field; OR 3 plus years of

experience as a systems analyst or in a similar business/technical analysis role.

Experience working with PeopleSoft Campus Solutions Student Finance module, Flywire, and

Nelnet products including QuikPAY and Commerce Manager; OR relevant experience using

higher education software.

• Experience with PeopleSoft Query Manager; OR other relevant experience in query writing.
• Experience working in higher education, especially in student accounts, registration, or financial aid.

Preferred Competencies: (Skills, knowledge, and abilities)

Strong analytical and problem-solving skills with the ability to interpret data and translate into actionable insights.

• Strong interpersonal skills and ability to work effectively with staff.
• Openness to learning new technologies, tools, and methodologies.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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