Sr Fleet Manager

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Primary Duties and Responsibilities:

Manages towing operations of the largest fleets to ensure prompt, efficient, and courteous towing, recovery, and emergency road service to all eligible customers, clients, AAA, and affiliated Club members. The Sr. Fleet Manager will generally have contractor oversight, lead 24/7 Fleet operations, and have high call volume projections. May have oversight of a smaller fleet location.

Supervises daily activities of a large team of fleet supervisors, coordinators, drivers, and dispatchers (where applicable) to ensure the timely completion of tasks. Increases revenue by servicing existing clients and expanding the base of commercial towing accounts.

Collaborates with contact center and field leaders to ensure club standards and goals are accomplished. Ensures that all safety, security, and audit procedures are adhered to and improved upon.

Analyzes and resolves member complaints concerning driver performance. Investigates and mediates damage claims. Monitors equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies. Updates maintenance files as regulations and rules change to comply with Local, State & Federal requirements. Ensures compliance with all prescribed safety, service, and financial goals.

Oversees and guides new hire recruitment to ensure the quality of the staff continuously improves. Monitors incentive bonus programs, including compiling data and preparing reports on program performance.

Generates and analyzes various administrative reports, providing data, analysis, and process improvement recommendations when opportunities present themselves.

Supervisory Responsibilities:

Leads team of Fleet Supervisors, Coordinator Service Vehicle Operators, Service Vehicle Operators I and II, and Dispatchers (if applicable). In the largest regions, it may lead to the Fleet Manager.

Sr Fleet Managers will earn a competitive salary of $83,865 to $130,436 annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

Required Qualifications:

Education:

• High school diploma or equivalent.

• Must have a valid state driver's license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time.

Experience:

• Three to five years of progressively more responsible duties in a directly related area that included one year or more of demonstrated successful Supervisor responsibility.

Knowledge and Skills:

• Must have strong safety awareness.

• Ability to apply logical thinking to a wide range of intellectual and practical problems.

• Must possess strong leadership.

• Solid interpersonal and time management skills required.

• Ability to analyze financial statements, records, and reports.

• Basic mechanical aptitude required.

• Requires strong customer service qualities and communication skills.

• Must be able to operate technical/diagnostic tools.

• Ability to work under pressure and react to data and observations quickly and willingly.

• Working knowledge of PC applications for word processing, spreadsheets, and databases.

Preferred Qualifications

• College-level coursework in Business is preferred

Work Environment

This is an Automotive Retail position. Employees must be in-person to serve our members on the roadside (fleet), car care operations, or car washes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com