Student Services Specialist

Monday - Friday, Hours Vary. Remote.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Thrive@Carolina Campus Hubs (Hubs), which includes Academic Advising, a collaborative and innovative approach to deliver holistic support to undergraduates from admission through graduation. We represent a deliberately integrated effort that embraces delivering services in a manner that welcomes experimentation, is scalable and focuses on continuous improvement. Our mission is to champion students' individual stories through purposeful interactions so that they achieve their academic, personal, and post- UNC goals. Anchored in the belief that we serve a diverse population in which every student does not need the same support or know the same information, Hubs seek to partner with students as they unlock their potential, activate their plans, secure their opportunities, and cultivate their community. Nestled within the College of Arts & Sciences, Hubs are comprised of ~60 full- and part-time personnel and serve students in a variety of campus locations.

This position contributes to the departmental operational efforts that support UNC Advising's mission and goals. Reporting to the Deputy Director and Senior Assistant Dean for Operations, this position provides support for several non-student-facing academic processes that require an understanding and application of policy to evaluate and approve academic actions. This position also serves as a member of departmental working groups and task forces that recommend and/or implement operational initiatives that affect the day-to-day experience of Advising personnel and/or external constituents. In addition, this position assists with external reporting projects, including but not limited to benchmarking and conducting other research efforts as needed. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

A minimum of a bachelor's degree and experience working with undergraduates or college access programs. Appreciation and understanding of a liberal arts education and a thorough knowledge of the UNC undergraduate curriculum, degree requirements, and University policies and procedures are necessary. The successful candidate will have excellent judgment, sound decision-making skills, excellent interpersonal and organizational skills, a willingness to initiate or take on new and challenging assignments and demonstrated ability to cultivate relationships and work collaboratively with staff and colleagues.

Professional experience as an academic advisor in UNC Advising is preferred. The position may require some evening hours and non-standard work hours.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.