Network Technical Operations Lead

You will be a Network Technical Operations Lead, collaborating with various teams to keep enterprise, service provider, and content delivery networks operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware, software, configuration, and security issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in network and CDN hardware, software, automation, and administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.

Responsibilities:

• Provide expert level knowledge and experience to support triage, troubleshooting, and repair of production network systems
• Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing expert analysis and and network troubleshooting knowledge.
• Support engineers to resolve escalations of complex issues in partnership with engineering and field service teams.
• Take ownership to drive issues to resolution, working effectively across silos to communicate and advocate for issue resolution.
• Complete RCAs and develop SOPs/MOPs to drive consistent issue management and resolution steps that drive operational quality.
• Mentor and train junior engineering staff in technical, process, and tooling domains. Identify areas for continued growth across team and develop relevant trainings.
• Identify and support development of continuous improvement initatives including data gathering, analysis, process redesign, prioritization, development, and change introduction.
• Support client engineering staff as a consultant and subject matter advisor on specific network related topologies or technologies.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Basic Qualifications

• Minimum 5+ years of network engineering and operations experience
• Advanced network operations expertise in routing & switching protocols, IPV4/IPV6, TCP/IP, VLANs, BGP, DNS, peering, Netflow, L4/L7 load balancing
• Advanced hardware component and system administration knowledge on CDN storage/compute systems, including Linux OS, BIOS and kernel knowledge .
• Demonstrated ability to root cause and remediate complex network connectivity and quality issues across global networks and multiple peers.
• Previous experience working with OEM vendors and hardware including Arista, Juniper, Cisco, HPE, Dell etc.
• Experience working with field and colocation (DC) vendors to resolve issues.
• Working knowledge of ITIL and ITSM principles and tools for event, incident, problem, change, and service management.
• Experience managing SLAs and KPIs for a network operation.
• Demonstrated ability to develop process maps and MOP/SOP documentation.
• Data fluency, with ability to gather, structure, and analyze large data sets and share insights.
• Experience managing technical teams with a broad range of experience from apprentice to senior engineer level.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)

Preferred Qualifications

• Bachelors or Masters Degree in a technical discipline
• Development experience (Python preferred), specifically related to network automation and triage.
• Experience with network automation platforms and services (Ansible, Terraform).
• Experience with RPA and AI services for operations.
• Experience working with hyperscale, distributed edge networks and global operations teams
• Technical network & systems certifications (CCNP, JNCIP, ACE, CompTIA, RHCE)
• ITIL, Six Sigma, or other professional certifications
• Experience developing and deploying network automations at scale

Professional Experience:

• Outstanding customer service and communication skills (written and spoken), with experience working with internal, external, and vendor stakeholders.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accentures Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our peoples physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.