Business Intelligence & Strategy Analyst

This role sits within the Customer Insights & Success team, a key function of McKesson's Strategy and Innovation organization. As part of the Commercial Strategy and Innovation Center of Excellence (CSI COE), the team is dedicated to delivering standardized, actionable insights and driving improvements across the full spectrum of the customer experience. Through close collaboration with cross-functional partners, the group supports strategic decision-making and fosters innovation that enhances commercial outcomes

Key Responsibilities

• Serve as thesubject matter expertfor Net Promoter Score (NPS), Voice of Customer (VoC) data infrastructure, and related systems, ensuring quality control and consistency across programs.
• Act as akey liaisonsupporting various business units by translating customer experience data into actionable insights that drive strategic decisions.
• Leveragepredictive analytics,regression modeling, androot cause analysisto uncover trends, identify key drivers of customer satisfaction, and inform business strategies across diverse stakeholder groups and sales segments.
• Analyze a comprehensive set ofcustomer experience metrics-not limited to NPS-including CSAT, CES, churn indicators, and qualitative VoC feedback to develop holistic insights.
• Develop scalable frameworks forrecurring analysisthat surface root causes of customer pain points and operational inefficiencies.
• Create compellingdata visualizationsand partner with internal teams to buildrobust dashboardsthat integrate VoC, operational data, website and purchase data for cross-functional use.
• Work with a variety of data formats-from flat files (CSV, XLS, TXT) to large-scale transactional datasets-ensuringdata integrity and qualitythroughout the analytics lifecycle.
• Conductdescriptive and exploratory analysesto support program owners and business units in identifying opportunities for improvement.
• Frame findings and developexecutive-ready presentationsto communicate insights and recommendations from analytic efforts.
• Provideactionable insightsbased on both qualitative and quantitative research, supporting customer-centric initiatives and loyalty improvements.
• Collaborate across multiple business units to support bothplanned and ad-hoc analytics requests, ensuring timely and relevant delivery of insights.
• Analyze operational, customer, and financial data alongside large-scale customer feedback datasets to advise stakeholders onbest practices for customer-centricity.
• Pull and integrate data fromdisparate sources, writing code to clean and prepare data for modeling and advanced analytics.

Education

• Bachelor's degree in Business Analytics, Statistics, Economics or a related field/ Master's degree or MBA preferredor equivalent experience

Minimum Requirements

• 7+ years in business intelligence, customer insights, or strategy analytics.
• Data analysis experience: ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
• Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data

Critical Skills

• Experience with quality checking data sources and executing methods to maintain high quality of analytic datasets
• Proven experience working with VoC data and translating it into business impact.
• Visualization & Reporting: Tableau, Power BI, Looker, Excel (advanced functions, pivot tables, macros).
• VoC & Survey Tools: Qualtrics, Google Forms, AhHa, Salesforce, etc.
• Web & UX Analytics: Google Analytics, Adobe Analytics, LogRocket, Hotjar.
• Familiarity with regression-based analysis
• Advanced PC skills: Proficient in Microsoft Office including Word, Excel, (v-look ups, pivots, If statements, charts, graphs) and PowerPoint
• Adept at queries, report writing and presenting findings

Additional Knowledge & Skills

• Data Querying & Management: SQL, Snowflake, BigQuery, Microsoft Azure Data Explorer (Kusto).
• Data Analysis & Modeling: Python (pandas, scikit-learn), R, Alteryx.
• Self-motivated, organized, and capable of pro-actively identifying, sourcing, and handling multiple initiatives at one given time to successful completion
• Demonstrates personal commitment and drive to meet or exceed objectives
• Strong storytelling and data visualization capabilities.
• Strategic thinker with a customer-first mindset.
• Excellent communication and stakeholder engagement skills.
• Comfortable navigating ambiguity and working cross-functionally.

Candidates must be authorized to work in USA. Sponsorship is not available for this role.