New

Healthcare Customer Service Representative (Remote)

TEKsystems
$18.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Sep 05, 2025
Position Title: Provider Services Representative - Insurance Enrollment (Remote) Location: Remote (U.S. Based) Start Date: October 13, 2025 Compensation: $18.50/hour (based on experience) \| Weekly pay Benefits: Medical, dental, and vision coverage Schedule * 40 hours per week * 9-6pm Monday-Friday EST * Training 8:30am-5pm EST About the Role We are seeking a detail-oriented and customer-focused Provider Services Representative to join our remote team, specializing in Commercial or Medicare Insurance Enrollment. In this role, you will serve as a key liaison between healthcare providers and internal departments, ensuring accurate enrollment, eligibility verification, and resolution of insurance-related inquiries. Your ability to navigate complex systems, communicate clearly, and maintain compliance with regulatory standards will directly support our mission to streamline access to care through efficient insurance processes. Key Responsibilities * Respond professionally to inbound calls regarding commercial insurance enrollment, eligibility, and provider credentialing * Serve as a knowledgeable resource for providers on payer requirements, enrollment status, and documentation needs * Handle 70-100 inbound and outbound calls per day with accuracy, clarity, and courtesy * Ensure proper call handling, avoiding short calls, inappropriate transfers, or misuse of hold functions * Perform accurate and timely data entry for provider interactions and enrollment updates * Navigate multiple systems and databases to verify insurance information and resolve provider issues * Clearly explain commercial insurance policies, enrollment procedures, and timelines * Maintain a strong understanding of various payer networks and lines of business * Demonstrate technical proficiency in managing enrollment platforms and CRM tools Qualifications * 1-3 years of customer service experience, preferably in Benefits, Insurance, Healthcare, or a related field * Proven experience working remotely with consistent performance * Minimum of 2 years of stable work history in a related role * High school diploma or equivalent * Must have access to a wired ethernet connection (Wi-Fi not supported) * Must have a working phone number for secondary system verification Equipment Provided \| 100% Remote * All necessary equipment will be shipped prior to your start date Pay and Benefits The pay range for this position is $18.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.