New

Customer Service Representative

Staffmark Group
$20.00-$22.00
life insurance, paid time off, paid holidays
United States, California, Commerce
Sep 05, 2025
Customer Service Representative - Build Strong Relationships in Commerce, CA Are you a people person with a knack for problem-solving and organization? A trusted leader in the construction support and safety rental industry is seeking a Customer Service Representative in Commerce, CA. This is your chance to join a stable, growing company where your communication skills and attention to detail will directly impact customer satisfaction and operational success. Hours & Pay Pay: $20.00 - $22.00 per hour, based on experience Shift: 1st shift, Monday - Friday, 8:00 AM - 4:30 PM Employment Type: Temp-to-Hire What You'll Do Respond to all customer inquiries, orders, and complaints with professionalism and urgency. Generate essential sales documents, including invoicing, contracts, pick lists, packing lists, and returns, and distribute them to the correct departments. Guide and escalate complaint resolution as needed to ensure customer satisfaction. Provide customers and branch offices with the requested data and backup information. Regularly follow up with customers, branches, and shop/yard operations on open or unresolved issues. Report any conditions affecting customer service or satisfaction. Occasionally handle after-hours calls and document customer issues for resolution. Assist with opening or closing branch facilities when needed. Perform additional duties as assigned to support operations. Why You'll Love This Job This role puts you at the heart of customer interactions, making every day different and engaging. You'll be empowered to assist with orders, resolve issues, and ensure customers have the support they need. In return, you'll enjoy weekly pay, comprehensive health benefits (medical, dental, and vision), life insurance, 401 (k), short-term disability, employee discounts, referral bonus opportunities, free staffing services, and real career advancement potential. Work in a collaborative environment where your contributions matter! What You'll Bring Minimum of 1 year of experience as an Inside Sales Rep or sales desk role, preferably in the construction equipment or underground safety rental industry. Strong verbal and written communication skills to build lasting customer relationships. Excellent customer service, organization, and adaptability skills. Emotional intelligence and strong collaboration skills. Basic proficiency in Microsoft Office; ability to learn Infor and Salesforce CRM. Reliable transportation is required. Basic understanding of operational processes (deliveries/pickups) is a plus. Take the Next Step If you're ready to grow your career in customer service with a respected industry leader while enjoying great benefits and a supportive team, this opportunity is for you. Click "Apply Now" to become a Customer Service Representative in Commerce, CA! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. 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