Senior Experience Analyst (Real Estate Lending)

Overview

To take a highly advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within team on the most complex analysis and serves as a subject matter expert. Work cross-functionally to conduct research and perform highly complex analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.

Responsibilities

• Conducts complex analysis and synthesizes internal and external insights and marketplace trends; focus on creating value for members
• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
• Perform complex and advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
• Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
• Proactively sizes business opportunities and potential improvements
• Engages in product team decision making, being able to push back and propose initiatives based in data
• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and "executive-ready" presentations
• Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
• Know the key metrics to be measured and how to measure them
• Produce data-driven analysis to substantiate hypotheses
• Conduct competitive reviews and benchmarking
• Assist management with integrating usability studies, user research, and market analysis to into product requirements
• Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
• Perform other related duties as required

Qualifications

• Advanced knowledge of analytics, user experience design and business impact
• Business acumen with demonstrated ability to leverage expertise with credibility and impact
• Significant experience in analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Working knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
• Experience working in an agile environment
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Expert analytical and research skills along with experience working with data in a highly analytic environment
• Advanced skill delivering effective presentations to groups of various sizes
• Strong communication and collaborative skills
• Maintain skills up to date with industry standards

Desired Qualification(s)

• Background in technology or entrepreneurship
• Advanced knowledge of credit union operations/processes and procedures
• Bachelor's Degree in Information Technology, Strategy or other related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us