Ancillary Scheduler North Houston

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

To schedule ancillary tests and procedures in a medically correct sequence in the Radiology Dept., Cardiology & Pulmonary Lab and Nuclear Medicine Dept. Outsource patients to contract vendors and prepare authorization for exams done outside of the clinic. Confirm and reschedule appointments when equipment is down. Give patients appropriate instructions, directions, and prep kits.

Primary Responsibilities:

• DEPARTMENTAL RESPONSIBILITES
  • Schedule appointments, test and procedures in a medically correct sequence for patients
  • Furnish patients with printed schedules of test, instructions and prep kits
  • Using automated scheduling system and authorized scheduling policies and procedures, accurately exercise good judgment in determining the sequence of radiology exams. Service customers in a timely manner with a professional attitude
  • Use critical thinking skills while working in a high-volume area and be able to explain the exam and give instructions for tests and procedures performed in the Radiology Dept
  • Work well with patients, nurses and contract vendors, accommodating their needs in emergency situations. Working with Radiology Supervisors for work-in, and/or shop for contract vendors to accommodate patients need
  • Collect all the necessary patient and insurance information to allow for insurance verification
  • Assist with cancellations and rescheduling of appointments for the Radiology Department
• UTILIZATION AND OUTSOURCING
  • In order to provide better service to our patients and physicians for future growth, all HMO/Capitated POS patients must go through the main radiology scheduling desk for Outsourcing
  • Responsible for verification of insurance eligibility
  • Determine a convenient appointment time and location within contract standards. If no such appointment can be determined at a Kelsey-Seybold Clinic, then the scheduler is responsible for scheduling an appointment at one of our affiliated providers (OUTSOURCING)
  • Responsible for generation of a utilization number on IDX referral form, following the
  • Utilization Management Outsourcing Policy
  • Assist patients or nurse in scheduling appointment with affiliated facilities
  • Keep log of patients that have been outsourced for verification of received reports
• CUSTOMER SERVICE
  • Maintain active professional relationship with patients and nursing staff by assessing needs and level of satisfaction with clinic service
  • Demonstrate a polite, courteous and friendly manner at all times
  • Service Customers and be able to maintain a professional attitude while working in a high-volume area assisting not only radiology but other departments and sites
  • Organizational skills are above average
  • Medical terminology and knowledge of different exams with special instructions
  • Computer proficiency
  • Handles stressful situations with little supervision
  • Dealing with contract vendors and Utilization Management Dept. for authorization as needed
  • Demonstrates Kelsey-Seybold Clinic Mission and Values
• EMPLOYEE MANAGEMENT
  • Demonstrates the ability to work well together as evidenced by:
    • Assists in welcoming new employees and helps orient them as requested
    • Encourages fellow employees to be productive when activities are slow
• REGULATOARY COMPLIANCE
  • Complies with clinical guidelines, policies rules and regulations by:
    • Maintains patients records and information confidential
• SAFETY
  • Maintains office space in safe condition as indicated by closed work space and secured electrical wiring. Adheres to all facility safety regulations and guidelines regarding patient and staff safety as evidenced by:
    • Attends safety meetings and training as evidence by attendance records
    • Identifies, corrects, or reports unsafe conditions immediately
    • Participates in Kelsey-Seybold Emergency Preparedness Plan
• RESOURCE AND INVENTORY MANAGEMENT
  • Ensures the proper use of resources as evidenced by:
    • Careful use of supplies to avoid waste
    • Reports to the appropriate person when supplies are low
• QUALITY IMPROVEMENT ACTIVITIES
  • Actively participates as evidenced by:
    • Understanding the clinic's Quality Improvement Program
    • Understanding the quality improvement process
    • Completes assigned tasks in a timely and accurate manner
    • Keeps up-to-date with the Clinic's quality improvement activities
      
      

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED from an accredited program
• 1+ years of scheduling experience
• 1+ years of medical or radiology experience
• Basic PC literacy. Alpha/Num Forms Entry
• Insurance knowledge
• Proven excellent customer service skills
• Proven ability to work efficiently in a high-volume area
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.