Network Engineer III

• Innovative Care Partners
• Hybrid role; Monday - Friday, 8a to 4:430p (3 days in office)
• Located at E. Mountain View Rd & N. 90th Street
• IT experience required
• Experience with Terraform and Microsoft Azure migrations, administrations or engineering is highly preferred
• Ability to be flexible
• Strong problem solving skills required
• On-call rotation required

HonorHealth is looking for a Network Engineer to support our Information Technology Team. This role will report directly to the Infrastructure Manager and work a host of leaders and employees from many different departments. This team supports an array of IT projects while learning the ICP network and problem solving many different technologies. The team is tight knit, a group of problem solvers who operate with a large degree of autonomy. What's exciting about this group is that they work with leading edge technologies and have a flexibility on what new technologies to implement. In this role you would have the ability to become familiar with new technologies as they become available and will be able to provide feedback and changes processes if improvement is needed. The ideal candidate must meet the minimum requirements of a Bachelor's degree in Computer Science and have six (6) years of experience in network administration and supporting network switches, routers, firewalls, or load balancers. This is a hybrid role with three (3) days in office, Monday - Friday; 8am to 4:30pm. Flexibility, problem solving skills, good communication and a strong capacity to learn will add to your success in the role.

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

• Provides subject matter expertise with network engineering, administration, technical support, and maintenance for network switches/routers, firewalls, and load balancers. Manages and maintains security and integrity of network hard-ware. Architects, troubleshoots, and provides administration of the ICP Voice over IP (VOIP) Unified Communications. Troubleshoot and resolve tickets related to VOIP. Support moves/adds/changes to phone system including dialing, voicemail, and call center issues. Serves as a technical escalation point for systems and platforms including but not limited to layer 2 & layer 3 network equipment, Firewalls, and Load Balancers. Escalation path for level 1 and level 2 related technical and support related issues/challenges. Acts as a steward of the technology utilized at ICP by relating business operations to technology within their subject matter expertise and collaborates and coordinates with appropriate staff.
• Work on special projects as assigned to improve/enhance operating efficiency at ICP and/or customer experience. Participates in programs regarding technical support issues, product offerings, software evaluations, etc. Follows and enforces technical standards/procedures to ensure the consistency and maintainability of new systems/services/applications. Works closely within the user community to analyze, research, and make recommendations for technical solutions to business problems. Participate on project teams and committees. Represent the IT function at change review meet-ings as requested. Coordinates the implementation, installation, modification, testing, training and integration of network architecture and service at ICP while communicating effectively with IT support staff and/or stakeholders to ensure the process runs smoothly and meets agreed upon SLA's and timelines. Produces a detailed timeline for each application installation and implement effective project control by monitoring the progress of the software installation and configuration, ensuring actions meet agreed upon SLA's and timelines, while reporting the status to management. Architects new network infrastructure solutions and technology and presents solutions, costs, and recommendations to leadership / management. Reviews vendor reports or visits vendors to observe demonstration of systems software, operating systems, and applications. Assists with budget planning as it relates to subject matter expertise and responsibilities. Analyzes changes in software and operating systems issued by manufacturer, author, or vendor and determine impact on existing production systems, systems design, programming standards, and operating procedures.
• Maintains and updates the network disaster recovery procedures documentation to ensure business continuity. Reviews and assists in the maintenance of IT policies and procedures for management submission and documentation purposes. Responsible for creating and maintaining knowledge base articles and existing IT related documentation. Produces specialized reports/data/auditing. Analyzes data and reports from log-ging/monitoring systems for anomalies or indicators. Reviews reports and records to evaluate performance of computer systems in identifying opportunities for improvement and pro-active resolution of deficiencies
• Provide and receive cross-training with peers. Aid other IT staff that are less technical to elevate the capabilities of the entire IT function. Maintain current knowledge in new and existing software to ensure productivity, capability, and return on investment.
• Available for occasional off-hours emergencies/on-call.
• Performs other duties as assigned.

• Bachelor's Degree in Computer Science (or related program) - Required

• 10 years Experience in network administration (TCP/IP, Layer 2 & Layer 3 routing, EIGRP, OSPF, VLAN's, ACL's, Nexus vPC, 802.1q Trunks, 1/10/40Gig Ethernet) - Preferred
• 2 years Healthcare IT - Preferred
• 6 years Experience in network administration and supporting network switches, routers, firewalls, or load balancers. - Required

• Cisco Certified Network Professional (CCNP) - Preferred
• Network Administration certification (Cisco, Juniper, Palo Alto, Kemp, F5 or other related, etc.; recognized programs that indicate mastery of tools and techniques relevant to the assignment) - Required
• Palo Alto Networks Certified Network Security Engineer (PCNSE) - Preferred