New

Customer Service Representative

Digital Prospectors
United States, Massachusetts, Andover
Sep 08, 2025
Position:Customer Service Representative Location:North Andover, MA (Hybrid - 3 days, Mon/Tues/Wed onsite) Length:6+ months Job Description: Our client is seeking a dedicated and detail-oriented Customer Service Representative to support a dynamic team. In this role, you will be responsible for managing daily client deliverables for one or more accounts, ensuring excellent service and high customer satisfaction. Working in a fast-paced, high-volume call center environment, you will process orders, resolve inquiries, and serve as a key liaison between customers and internal teams. This role requires strong communication, problem-solving abilities, and a customer-first mindset. If you thrive in a team environment and have experience in high-volume customer service, we want to hear from you. Essential Duties and Responsibilities (but not limited to): Process sales orders, Return Goods Authorizations (RGAs), and credits in a high-volume call center environment, ensuring accuracy and compliance with procedures. Address and resolve product shortages, complaints, and customer concerns, offering professional alternative solutions when necessary. Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping delays, and part identification problems. Collaborate with manufacturing and shipping departments to ensure timely order fulfillment and clear communication with customers. Develop and maintain professional relationships with internal teams and external customers. Partner with the Technical Support team to resolve customer-reported issues. Manage new and existing customer accounts, ensuring accuracy in the customer database. Qualifications: High School Diploma or equivalent required. 3+ years of experience in a high-volume customer service role. Proven experience in order entry and expediting orders. Familiarity with ERP systems. Strong verbal and written communication skills. Excellent customer service skills with the ability to remain professional under pressure. Highly detail-oriented with strong organizational abilities. Team-oriented with the ability to collaborate effectively across departments. Proficiency in Microsoft Excel, Word, and PowerPoint. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 'Employee's Choice - Best Places to Work' by Glassdoor. Voted 'Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a 'Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! www.LoveYourJob.com