Assistant Front Office Manager
 Omaha Marriott Downtown At The Capitol District | |
life insurance, vision insurance, paid time off, 401(k)
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 United States, Nebraska, Omaha | |
| 222 North 10th Street (Show on map) | |
 Sep 08, 2025 | |
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Description Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As an Assistant Front Office Manager at the Omaha Marriott Downtown, you'll assist in leading all Front Office operations including overseeing and supporting staff as well as setting and maintaining a high level of guest service. Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown's commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style. What will you be doing? * Maintain all standards of guest service to provide the very best in guest experience. * Supervise front desk staff, Night Audit, and Bell Staff and assists in check in/check out of guests or any related guest service activity as needed. * Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates. * Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. * Implement and monitor all corporate marketing programs to include Marriott Bonvoy, etc. * Receive and resolve all departmental guest complaints in timely manner and within the guidelines of the company. * Communicate with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. * Other duties as assigned. What do you bring to the role? * Minimum of one to three years' experience supervisory/managerial role. * Considerable knowledge of computer systems for registration, reservations, and backup systems. * Above average mathematical comprehension to understand and interpret numbers as they apply to operations in Hotel. * Ability to read, write, speak, and understand the English language to communicate with guests and associates. * Thorough organization and supervisory skills proficient in accomplishing the task. * Ability to analyze complex statistical data and make judgements accordingly. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. * CPR and First Aid Certification preferred. * College education preferred. What's in it for you?
About Us: About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Omaha Marriott Downtown is an equal opportunity employer. | |