Patient Service Representative, Call Center

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

We are currently searching for Call Center Patient Services Representatives to join our team at Logan Heights FHC. This position provides support to patients seeking a wide range of information. Our ideal applicants will be able to provide compassionate and professional assistance. Due to the high number of primary Spanish-speaking patients, this position requires full fluency in both English and Spanish. Knowledge of medical terminology is preferred.

Location Details

• Address: 1809 National Ave, San Diego, CA 92113
• Clinic Hours: M-F, 8am-5:30pm
• Website: https://www.fhcsd.org/logan-heights-family-health-center/

Responsibilities

• Answer inbound telephone calls in assisting patients needing information
• Assist patients with scheduling appointments, rescheduling or canceling appointments
• Complete pre-registration items as necessary following patient appointment scheduling guidelines
• Manage each call in a pleasant, professional, and helpful manner
• Direct callers to the appropriate area in a timely fashion
• Provide information requested and ensure caller has all the information necessary
• Document calls and enter notes into our software system
• Seek assistance and direction when you are unclear about the best approach
• Perform other duties as assigned

Requirements

• High school diploma or GED equivalent required
• 2 years of customer service experience required
• Minimum 6 months of experience working in a Call Center preferred
• Possess a clear speaking voice and diction
• Knowledge of medical terminology and/or medical front office procedures preferred
• Bilingual in Spanish/English required

Rewards:

• Full time, $23.00 to $27.29 hourly
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)