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Administrative/Customer Service Coordinator

22nd Century Technologies, Inc.
Pay Rate: $26/hr. on w2
United States, California, Irvine
Sep 22, 2025
Job Title: Administrative/Customer Service Coordinator Location: Irvine, CA 92618 Duration: 6 months contract Pay Rate: $26/hr. on w2 without benefits Shift Timing: 1st Notes: Do you have experience managing customer purchase orders? Are you proficient in Microsoft Excel, including the use of formulas, VLOOKUP, and pivot tables? Have you worked with customer portals or ERP systems such as SAP or R-Card to track and update order statuses? Role & Responsibilities: Administers and process customer purchase orders by reviewing Customer Service Administrators' flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements. Establishes and maintains relationships with customer facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer facing teams and responds to external customer service issues. Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters. Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review. Required Skills: Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities High School diploma or education certificate in applicable functional area preferred. Working knowledge of R-Card preferred. MSS and SAP knowledge is preferred. Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area. Proficient with Microsoft Suite software. Must demonstrate effective verbal, written and interpersonal communication skills. Ability to work effectively with others and be a participative team player. Ability to navigate customer portals, retrieving orders, updating portals with Parker promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and price. Excellent Microsoft Excel skills, including Formula, Vlookup, and pivot table.