2026 IT Support Desk Intern

Job Description:

POSITION SUMMARY

We are looking for a tech-savvy and customer-focused IT Support Desk Intern to join our Information Technology team. This internship provides hands-on experience in IT support operations, helping end users resolve technical issues and assisting with system maintenance and documentation. You'll gain exposure to a wide range of technologies and support processes in a fast-paced, service-oriented environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technical Support

• Provide first-level support for hardware, software, and network issues via phone, email, and in-person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
• Assist with user account setup, password resets, and access permissions.
• Assist in the automation of all manual internal processes.
• Support onboarding and offboarding processes including device preparation and configuration.
• Document and escalate unresolved issues to appropriate IT staff.
• Participate on the IT Cyber Security team monitoring potential threats and working as a team to mitigate risks.

Administrative & Operational Support

• Log and track support requests using the IT ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Maintain accurate records of support activities and resolutions.
• Assist in updating IT knowledge base articles and user guides.
• Help inventory and organize IT equipment and supplies.
• Support routine system checks, software updates, and patch management.
• Participate in IT team meetings and contribute to process improvement initiatives.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Strong interest in IT support and customer service.
• Excellent communication and problem-solving skills.
• Familiarity with Windows and/or macOS environments.
• Basic understanding of networking concepts and common business applications.
• Ability to manage multiple tasks and prioritize effectively.

WHAT YOU'LL GAIN

• Real-world experience in IT Support and service delivery

Additional Job Description:

Who Are We?
Veit is one of the country's leading specialty contractors, with over 96 years of experience and the best people in the industry. We pride ourselves on our relentless pursuit to push the construction industry forward and deliver for our customers. Our modern fleet of iron, diverse expertise, and unmatched determination allow us to successfully tackle some of the largest and most complex projects across every sector while also living out our values every day. Our company culture is one where everyone pitches in to get the job done, regardless of job title or seniority. We do everything we can to maintain an atmosphere where family comes first. We want every one of our employees to look forward to each day at work and make it home safe and happy at the end of the day.

Our Core Values

• Deliberately Safe We believe all safety incidents are avoidable when everyone operates with a deliberate mindset. We are deliberately proactive and thorough in training and job planning. We are deliberately safe in our everyday operations and decision-making.

• Build with Intention We build with intention. Whether in the office or the field, we work with grit and determination toward a better future for everyone involved. We leave things better than we found them, and never leave a job until we're proud to put the Veit name on it.

• Leaders Dig First Egos have no place at Veit. We expect everyone on our team to dig in with a leadership mentality. That means being willing to jump in, take ownership, and get mud on our boots - especially when times get challenging.

• Real Relationships Like our work, we approach relationships authentically, with a long-term mindset. Whether you're a client partner, vendor, or team member, we make an effort to build a more meaningful connection with you by communicating with respect and honesty.

• Integrity in Everything As part of the Veit family, everything we do and say reflects on this entire company. We act with integrity, which means treating others just as we want to be treated, doing the right thing, and holding ourselves accountable.

VEIT IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER, INCLUDING VET/DISABILITY