Senior Workforce Manager - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme's Senior Workforce Manager will be the primary person responsible for all workforce management (WFM) related items, including workforce management system configuration adjustments and shop setup. This individual will also be responsible for ensuring software is aligned with labor management goals and expectations and serve as support for US Operations.

A TASTE OF WHAT YOU WILL BE DOING:

Workforce Management & System Expertise

• Serve as the subject matter expert for the Workforce Management System (HotSchedules), including reporting, capabilities, and continuous improvement strategies.
• Lead deployment and provide administrative oversight for all WFM technologies.
• Lead field time and motion studies.
• Communicate WFM tools and processes across the organization to enhance efficiency.

Reporting & Analysis

• Build weekly/monthly labor reports and forecasts for 200+ locations.
• Identify workforce optimization opportunities and ensure adherence to scheduling best practices.
• Develop and maintain staffing models, metrics, and analytics to support business planning.

Training & Support

• Conduct training sessions for field leaders on system usage and labor management.
• Partner with field leadership to drive adoption of WFM tools and address workforce challenges.

Continuous Improvement & Strategy

• Collaborate closely with HR, IT, and Finance teams to align workforce strategies with business goals.
• Recommend and implement operational and staffing improvements.
• Oversee complex data management to enhance workforce productivity and performance.
• Estimated breakdown of responsibilities: 30% developing WFM strategies and optimization, 20% reporting, 20% data integrity and system enhancements, 10% Troubleshooting and support, 10% training.

YOUR RECIPE FOR SUCCESS:

• Bachelor's degree in Industrial Engineering, Business, Finance, Accounting or related field.
• 3-5+ years of experience with WFM methodologies, correlation analysis, etc.
• 3-5+ years of experience with Workforce Management System administration
• Full understanding of and ability to create/manage forecasting, capacity planning, supply planning, scheduling and real time management processes and tools.
• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with all levels within the organization.
• Advanced computer skills, including MS Office (i.e. Word, Excel, PowerPoint, and Outlook).
• Excellent organizational and time management skills.
• Effectively manages multiple priorities, projects, and workflow.
• Ability to influence others and interact with all levels of the organization.
• Perform basic math, understanding finances and cost management.
• Ability to travel locally and domestically up to 25% of the time.

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:?

• Comprehensive benefits (medical, vision, and dental insurance)?
• Employee discount program?
• 401K plan?
• Generous PTO Plan?
• Company events?
• Education Reimbursement?
• Adoption Assistance?
• Life Insurance?
• FSA/HSA Plans?
• Pet Insurance?

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:?

• Loving People:?
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.? Check out our leadership mix here.?
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:?
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.?
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.?
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.?
• Loving Planet:?
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.?
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.?

Krispy Kreme is an Equal Opportunity Employer:?

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.?

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.