Lead IT&S Technician (Ambulatory)

Job Description

Leads and coordinates IT software and hardware maintenance, including implementation of new and updated software modules. Collaborates with leadership to prioritize work and ensure departmental staffing needs are met. Works closely with other staff to meet service level deliverables.

Job Responsibility

1.Mentors and guides junior level technicians, providing technical expertise, feedback and support on assigned projects.
2.Oversees basic to moderately complex IT projects, assist in coordinating schedules, maintaining support documentation, and presentation of deliverables.
3.Lead service line operational development, contributing to continuous improvement and innovation in IT services.
4.Investigates complex technical issues involving applications, systems, and infrastructure, identifies root causes and implements solutions.
5.Identify and escalate urgent situations, ensruing rimtely resolution.
6.Leads disaster recovery planning and execution, including backup/recovery drills. Ensure systems are protected and recoverable.
7.Stay current with system(s) information, changes and updates. Shares knowledge within the team.
8.Provides hands-on support training to executive end users.
9.Performs related duties as required.
10.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred skills:

Hardware and Software Support

• Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
• Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
• Excellent time management and documentation skills
• Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.
• Being able to deliver parts as necessary, a dependable vehicle is a must.
• Perform RMA's responsibilities, ship and receive parts.
• Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
• Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.

Epic End-User Device (EUD) and Application Support

• Support Epic client installations, updates, and troubleshooting on endpoint devices
• Assist with Epic end-user desktop workflows and configurations
• Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers
• Work with Epic application and infrastructure teams to resolve clinical desktop issues
• Support Citrix/Hyperspace delivery methods used for Epic access
• Assist with Epic go-live events, upgrade activities, and device deployments

Job Qualification

*Associate's Degree required, or equivalent combination of education and related experience, required.
*5-7 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).