Sr. User Insights & Experimentation Analyst - Hybrid

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Company Overview
At NRG, we put customers at the center of everything we do. As a Fortune 500 leader in electricity, natural gas, and innovative energy solutions, we serve millions of customers across the U.S. and Canada. Our diverse brands champion competitive markets, customer choice, and a sustainable energy future.

About the Role
We're looking for a Sr. User Insights & Experimentation Analyst to turn digital user behavior into actionable strategies that improve experiences and drive results. Sitting within our UX Research, Testing, and Optimization team, you'll blend analytics with UX insights to shape test strategies, design improvements, and product decisions.

You'll play a key role in experimentation-analyzing A/B and multivariate test results, then presenting clear, data-backed findings that inform the next iteration. Your work will directly influence engagement, conversion, retention, and revenue.

What You'll Do

• Analyze user interactions, navigation flows, and engagement patterns to uncover friction points.
• Combine quantitative and qualitative insights for a complete view of user behavior.
• Analyze completed A/B test results and present actionable recommendations to stakeholders.
• Evaluate feature releases for adoption, usage, and retention impact.
• Collaborate with UX, product, development, and marketing teams to guide design and strategy.
• Share case studies and findings to promote a data-driven culture.
• Champion accessibility, usability, and continuous improvement in our digital journeys.

What You Bring

• Bachelor's degree in human factors, communications, UX, design, data, or related field (preferred).
• 2+ years of experience with Contentsquare (or demonstrated mastery).
• Experience with Adobe Analytics, User Testing, or Optimizely a plus.
• Bonus: knowledge of the deregulated/retail electricity market.

Why NRG

• Hybrid - In-office attendance Monday, Tuesday and Thursday
• Opportunities to work on high-impact, customer-facing initiatives.
• A culture that values collaboration, curiosity, and actionable insights.

If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.