CARE Contract Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
CARE Contract Specialist

Location:
Davidson, NC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary:

The CARE Contracts Specialist is responsible for activating, managing, and analyzing agreements covered under the CARE Service offerings. This position interacts daily with Sales, Service, and Operations personnel and will successfully utilize honed data processing, sales development, and analytical skills to ensure those personnel effectively execute on the company's contracted CARE services. The position is critical for maintaining Ingersoll Rand's level of service excellence for customers, both internal and external, as well as for the continued growth of the Services recurring revenue business model.

Responsibilities:

• Accurately establish, monitor, and manage contract information in contract administration systems, including Siebel, Salesforce, and SharePoint.
  
  
• Setup invoicing according to contracts, manage recurring invoicing, and monitor invoice and revenue totals utilizing proper accounting practices.
  
  
• Ensure documentation for contract modifications is accurate and complete.
  
  
• Issue and support contract modifications and coordinate updates to all applicable systems.
  
  
• Compile data for cost analysis and profitability tracking.
  
  
• Enforce all Sarbanes-Oxley requirements.
  
  
• Ensure accurate application of pricing increases and communicate effects.
  
  
• Manage contract terminations process ensuring prompt and accurate financial reconciliation.
  
  
• Manage contract renewal process.
  
  
• Support all company goals for services contracts.
  
  
• Respond to all customer issues in a professional and timely manner.
  
  

Qualifications:

• Bachelor's degree preferred
  
  
• 5 years of professional experience, with a minimum of 2-3 years of experience in a customer-facing role (sales, inside sales, direct sales-support, customer service, etc) required.
  
  

• Experience working in ERPs & CRMs, preferably in SAP, Oracle, & Salesforce.
  
  
• Advanced database and analytic skills.
  
  
• Highly developed proficiency in MS Office Suite, especially Excel, Outlook, and SharePoint.
  
  
• Familiarity with financial metrics, accounting practices & processes, invoicing, and sales reporting is also highly preferred.
  
  

Core Competencies:

• Position requires skills to address problems from multiple sources.
  
  
• A high-level of independent initiative and persistence is required to answer customer and sales team questions and resolve problems.
  
  
• Excellent analytic skills and attention to detail are required to maintain accurate financial accountability, including customer invoicing.
  
  
• Ability to quickly and independently learn about new offerings, systems, and technologies, as well as identify and tenaciously overcome obstacles.
  
  
• Must be able to identify systems' processing challenges and their potential consequences, and be confident and proactive when raising these and other issues.
  
  
• Typical processing problems include payment calculations, pricing validation, and long-term contracted services scheduling.
  
  

Travel & Work Arrangements/Requirements

• Hybrid position in Davidson, NC
  

  
  

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

TO APPLY: Please apply via our website

Ingersoll Rand Careers
by December 2025 in order to be considered for this position.