Bedside Patient Meal Ordering Ambassador

• 1. Demonstrates effective organizational skills in taking meal selections in an efficient manner by adhering to script and menu items.
• 1.1 Follows script and demonstrates appropriate customer service skills as evidenced by QI audits with >90% accuracy.
• 2. Obtains meal selections patient quickly and accurately while meeting standard for average call length/number of patients visited.
• 2.1 Processes meal selections in an efficient and accurate manner, achieving standard for average patient selection call length or patients visited per meal period, demonstrating ability to prioritize patient demands, and excellent customer service skills
• 3. Demonstrates effective organizational and communication skills in properly adhering to responsibilities per task summary.
• 3.1 Properly adheres to task summary guidelines on timeframes and achieves standards in readiness to take patient meal calls/obtain meal selections.
• 4. Demonstrates effective menu corrections to ensure patients receive meals which incorporate personal preferences, dietary restrictions, and tray space guidelines. Provides patients with basic information on therapeutic restrictions when taking meal selections.
• 4.1 Accurately corrects patient menu selections via computerized diet system, taking into account
  therapeutic restrictions, space limitations, menu glossary guidelines, age-specific needs, and patient preferences with >90% accuracy on QI monitors.
• 5. Continuing Education and professional development
• 5.1 Participates in all inservice training programs to remain current in professional knowledge and clinical skills Completes all scheduled inservices obtaining >90% on evaluations

EDUCATION

High School diploma or equivalent. Some college coursework in healthcare, science, food service, nutrition, dietetics, or culinary arts program preferred.

EXPERIENCE

Experience in hospital or healthcare setting preferred but not required.

LICENSURE

None required. Nutrition and Dietetics Technician, Registered (NDTR/DTR) by Commission on Dietetic Registration preferred.

SPECIAL SKILLS

Excellent interpersonal (both oral and written) communication skills required. Excellent customer service skills and telephone manner required. Must be able to learn and apply basic medical nutrition therapy and food service operations to ensure patients receive safe and appropriate food and nutrition services, demonstrated after orientation & training period via standard competency quiz. Ability to use computers for computerized diet order entry and menu systems required.

PHYSICAL DEMAND

Position requires walking to geographically diverse patient units and ability to sit and stand for periods of time. Position requires use of a computer and telephone/headset for periods of time.